Business ProfileforUrban Air Trampoline and Adventure Park

I am writing to formally file a complaint against Urban Air for providing misleading information about their business hours on their website. This issue has caused significant inconvenience and frustration, particularly because I recently purchased a membership based on the incorrect hours advertised.In the beginning of August 2024, I visited Urban Airs website to verify their operating hours before purchasing a membership for my children, ages 3 and 6. The website clearly stated that the facility would be open during certain hours that were convenient for my family. Based on this information, I proceeded to buy the membership, expecting to make use of the facility as advertised.However, when I attempted to visit Urban Air on August 9th, I found that the facility was not open during the hours listed on the website. This discrepancy not only disrupted our plans but also rendered the membership, which I had purchased specifically to enjoy during those advertised hours, effectively useless. I have since made multiple attempts to contact Urban Airs customer service to resolve this issue but have received no satisfactory response.This misleading information has not only caused frustration and inconvenience but also resulted in a financial loss due to the membership fee paid under false pretenses. I feel that this situation is unacceptable, and that Urban Air should be held accountable for their inaccurate representations.I request that the Better Business Bureau intervene to ensure that Urban Air corrects the incorrect hours on their website and provides appropriate compensation or a refund for the membership fee paid. Additionally, I urge the BBB to investigate this matter to prevent similar issues from affecting other customers.Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.