ComplaintsforEquipment One LLC
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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I contacted Equipment One through their website email inquiring about a mini excavator they have for sale on their site, after receiving all info and checking out company online i couldn't find any complaints so i made an offer and they accepted on 3/29/23 the supposed sales manager ************************* emailed me an invoice for payment and a bill of sale which looked legit, he gave a delivery date of 4/11/23 and said the driver would call 24hrs prior to set up exact time, no call was received i tryed calling him but no answer but he did txt me back and say their trailer was in the shop and that the new delivery date was 4/17/ 23 i asked for my money back because i felt i was being scammed he said i would have a check before the end of the month, end of month came and went and no check and no further communication, web site also down i am out $16,000.00 HELPInitial Complaint
04/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a 2019 Kubota KX057-4 (SN : *****************) ON INTERNET (oneequipmentsales.com) For $30,070.00. Sales person ************************* Phone number **************) . Address **********************************************************************. keep getting emails saying cannot deliver because of trailer problems and new ETA is what ever date. I have not received my Kubota yet. going on since 3-27-2023. Wired money to ********** Accout name Heavy Equipment One . Account number -*********. Routing number- *********, Payment reference AZ327053786. Branch Address : *********************************************************************. and a company number at bottom of web site is L22279546. please help me , I guess this was a scam. never talked to this person. thanksInitial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a piece of used equipment from this specific dealership. I was guaranteed delivery by a specific date. The dealership has postponed shipment twice due to not having a reliable transport in place. Shipping was paid for up front. This piece of equipment was guaranteed by a set date and it has no been delivered. They will not communicate with via phone and shady button me everytime I call. However, they did offer via email to send a bank check by the end of April. I do not want a bank check. I wanted the money wired back to my account or a cashier's check. I do not trust this company to follow good on their promises. They have too many management and mechanical issues within their company. I ordered this equipment because I need it to prep for the construction of our home.Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased a tractor online from a company called Equipment One LLC. **************************** ******** ** *****, Sales person name was *************************. He is the sales manager. The purchased was made on March 10, 2023, I received a bill of sale and an invoice #********. The total amount of the purchase including shipping was $13,800. ***** said the only method of payment was through a wire transfer. The information that was giving to me was the following, Bank:Bank of America Account name: A Heavy Equipment LLC Account number: ************ Routing number: ********* . ***** said my equipment would be delivered on Tuesday March 21, 4p-6p. I reached out two days prior to confirm delivery. I was told that the trailer was broken and in the shop for repairs, and the new arrival day would be the March 24. I responded to email and asked why I wasn't informed about the delivery change. I received no response. I called several times no answer, no voicemail. I called this morning March 23, and ***** answered the phone, I asked him what the status of my equipment was, he stated, he would check on a few things on call me back in a few minutes. Hours passed no response, I also called several times and no response. This is why I decided to reach out to the BBB. I also filed a request with my Bank to recall the wire. My bank informed that it would take 3-5 days to see if I can get my money back. All communication was done through email with *****.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.