ComplaintsforSuperior Tire Inc - Kingman
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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took van in for a leaking transmission pan and they dropped pan and replaced gasket and put new transmission fluid and didnt test drive it and when we picked it up it didnt drive right and when we went back to shop the transmission pan was still leaking and so the had to do the work all over again then we picked it up and asked them if we checked transmission fluid level they said yea but when we checked it , the transmission fluid wasnt even on the stick so they added more transmission fluid , we drove it for a couple days then it started making a noise, so my wife took it back they said it was the fuel filter and told my wife if the noise bothers her to just turn up the radio , so she was nervous about driving it so it sat in garage, then we drove it for the first time after a few days and within a few miles the transmission was making a bad noise and was not shifting right then the check engine light came on so we limped it back to superior tire cause thats what the told us to do so they ended up towing it to dealer to check it and all they were given clearance to do was to check the transmission dip stick and so they did and have a recommendation to replace Transmission, we needed up paying to have it towed back to superior and they have had it ever since, ***** the manager put ***** transmission treatment in it and said its running better but when I got to shop its still doing the same thing, the transmission was acting badly and now I have a vehicle that we pay on still with a busted transmission. When we took it in the first time it was running great but now I have a vehicle I cant use. Superior told me that the transmission isnt there fault but when I took it in it was driving and shifting fine and I didnt have a check engine light in, but now its the complete opposite. Im
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.