Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I brought my truck into this shop with FOUR issues to be corrected:#1 Cam and rocker replaced and you had recommended main and rod bearings, as well... including oil sensor and thermostat. Although, I also asked for main seal and crank seal to be replaced. I purchased the cam myself from ATL in ** which is a Billet cam for them to install.#2 OIL Temp issue to be resolved as my truck Rarely exceeded 210 on a normal basis, (in the 2.5 yrs I've owned it) prior to the last few weeks. This has NOT been resolved and has hit 240 degrees again and have had to stop to allow cooling. (See attached pic)#3 Leak on the front on the engine, in which NOW... is WORSE than before I brought it into this shop! (Hard to see and attached pic I tried to shine a flashlight to make it more visible but it's easily seen by the naked eye).#4 Major air leak, When I asked the mechanic, ****** about it, he said Nothing and a minute after... a younger (skinny) guy standing there, blurted out, "oh... I looked and could only find a leak at the tank". Sure... and WHY did he not alert me of this and FIX it?? Hmmm... Later, they claimed that they did fix it. Right.And now, even the engine is much louder (making clicking and clanging noises) than it was previously and the new shop where it is at, said that this is not normal, but they can readjust it and check other things that *** cause this.
Business response
03/08/2024
Customer's truck had at least $20,000 in *********************** that were needed to fix his truck correctly he advised us what he wanted us repair and he supplied his own aftermarket parts, and we did exactly that. We were very upfront with him warning him that unless all critical repairs were performed there was no guarantee that the truck would make it even ten miles from our shop, customer stated he did not have enough funds for all the repairs so he chose what repairs were made, this is why on his invoice we clearly stated there was no warranty for any of the repairs made and he was completely happy with that and signed the invoice. We will not be scammed into paying for any repairs on his truck he knew exactly what he was doing.Customer response
03/08/2024
Half of what is stated here is complete garbage-Lies!!
I told him the reasons why I brought my truck in. It needed to be fixed as stated in my orinal complaint. They replaced the cam, a rocker, oiltemp thermostat, oiltemp sensor and the main/rod bearings. That's it.
I told him from the start that the oil was overheating and needed to be resolved. When I took it out for a test drive afterwards it still did the exact same thing. Also my engine became twice as loud as it was prior knocking and clanging and I took it into another shop and they told me that that was unnecessary and ridiculous that they would look into it.
But as stated in my original complaint those were the issues that I had when I went in and the only thing that was resolved were the bearings, cam and one rocker to be replaced along with the thermostat and sensor they did nothing else. They never told me that I had to stick $20,000 into my engine to properly fix it they were basically confused from day one in regards to what would take care of the problem.
They didn't guarantee the job because they didn't want to have me coming back. Even after I took it out for a test drive and told them that I was still having an issue they denied me from going back into the shop saying that someone else is in your spot now and we need to concentrate on that truck.
They were no longer interested in helping me unless I was to pay more money!
As far as I'm concerned, they need to refund me $2,200 so that I can apply that towards the repair that needs to be done that they should have done. The new repair is coming up to $5,000.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.