3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Katie S
1 star01/15/2024
UPDATE I reviewed this business as "**************" and the truck was taken to the same mechanic shop twice and then it ended up at a different shop. In the response the business said there wasn't any issues with my truck. The interesting thing is it acted up shortly after the second shop "deleted all the codes". If my truck was in good working order then it wouldn't have thrown a code again and I wouldn't have needed to take it to the ***** dealership who determined the truck NEEDED A NEW ENGINE since there was metal in the engine oil. Prior to that discovery it was determined the shop that had it twice replaced a lifter WITHOUT checking the cam which was PITTED and the fuel injector for that lifter wasn't up to the appropriate pressure.I may have driven the truck a couple weeks since I made the mistake of purchasing it due to it being at ***** who listened to my complaints and concerns and actually investigated the truck to see what was causing the issues.I guess my definition of working order and no problems with a vehicle is different than the definition of what 66 Auto's definition is.I may be a female but I have knowledge of vehicles and would've appreciated it if I was treated with the same respect by this company as a man would. I know the limp mode, fuel smell, flashing check engine light, and rough running would not be caused by "spinning ONE rear tire", a battery or relay. Which is what they were trying to tell me. Clearing all the codes only prolongs the issue and doesn't fix anything.Review from Katie S
1 star10/18/2023
Buyer Beware. I've had my truck less than a month and it had to go back to the mechanic shop for the second time. I feel I have an unreliable truck and this dealership provides incorrect information about what was done with the truck to make it sound good. ****** learned, will never buy from there again.
66 Auto Sales Response
10/19/2023
Dear *****,
We're sorry to hear about your recent experience, and we appreciate your feedback. It's important to us that our customers have a positive and reliable experience with their vehicles, and we understand your concerns.
We're glad you brought the issue to our attention, and we acted swiftly to address it. We take great care in ensuring that our vehicles are in top-notch condition before they leave our dealership, and we stand behind the quality of the repairs.
In this case, after the initial repair, the mechanic thoroughly inspected your truck to ensure it was in good working order. We're pleased to confirm that the second evaluation indicated no issues with the vehicle, and it's performing well.
We understand that vehicle issues can be concerning, but we're committed to providing accurate and honest information to our customers. If you have any further concerns or questions, please don't hesitate to reach out. We value your business and want to ensure your complete satisfaction.
Thank you for giving us the opportunity to address and resolve the issue with your truck. We hope to have the chance to serve you again in the future.
Sincerely,***********************
Finance Manager - 66 Auto Sales
Review from Michael S
1 star11/15/2022
Called and made an appointment to see a car in the evening, and when I arrived they had sold it. No phone call to let me know before I came down. They explained to me once I got there that I had to put a deposit down to hold the car not when I called. Will definitely not be using 66auto sales for any of my vehicle needs.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.