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Find a Location

Dawns Auto Repair has 1 locations, listed below.

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    Business ProfileforDawns Auto Repair

    Auto Diagnosis

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers auto repair services.

    Business Details

    Location of This Business
    681 Lake Havasu Ave N, Lake Havasu City, AZ 86403-3660
    BBB File Opened:
    11/10/2021
    Years in Business:
    3
    Business Started:
    6/11/2021
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Dawn L Dennis, Owner
    Contact Information

    Principal

    • Ms. Dawn L Dennis, Owner

    Customer Contact

    • Ms. Dawn L Dennis, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 04/14/2022, I took my vehicle to Dawn's **** Repair to have the engine replaced. I was told that I would need to pay $2,400.00 as a deposit. I promptly paid the money and was told I should be able to pick it up in a few days or so. After literally over 1 year of calling and texting **** asking for a pickup date, due to the information he was providing me, i.e. they only needed to test drive it, then a hose here, and wires there, and him saying they had "ALREADY" replaced the engine and the vehicle was running it just needed this or that. I was forced to send my friend and a sheriff to go and take the vehicle back no matter the sate it was in (albeit the officer was off duty and only there to ensure that everything was on the up & up). **** gave the run around as to why they couldn't let them in the back to see it. So instead of going back there he made them tow it out to the front so he could confirm all the work that I had been told had been done to it. Imagine my frustration when my friend called me and sent me pictures showing that not only was the vehicle still non operational but they hadn't even removed the old engine. Since then I've been trying to get my money back but I've been unsuccessful. He tried to file bankruptcy but was denied. I need this money back desperately and don't know what I can do other that ask for the BBB's help. I'm a 31 year old student working full-time as a pharmacy technician making $20/hr with a $1,797.30 mortgage, car/insurance bill, phone bill, utilities ect. I've tried picking up more hours at work to try and off set the monetary loss but im still struggling it pay bills. If I could get this money back it would make a **** impact for me. Please, if there is anything that I or the BBB can do to help me, please call me at my personal number **************, or email me at ************************

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anthony D

    1 star

    04/01/2023

    If you get your vehicle impounded in Lake Havasu City, AZ just pray this isn't the tow yard that picks your vehicle up, do anything you possibly can to have any other company pick it up. Mark does everything in his power to keep your vehicle if he wants to. even threatened not to give me my truck because I left him a 1* review. Not only until multiple of my friends and family left him 5* reviews did he decide to give me my truck back st his convenience. took 8 hours from the time that I sent him paperwork before he had time to let me come get it

    Dawns Auto Repair Response

    05/11/2023

    What you fail to mention is that you did not have the proper paperwork to retrieve the vehicle. We have a protocol we need to follow to release vehicles to the REGISTERED owner! You were unable to provide such proof. It is common to be bashed as a police towing company because it is OUR fault that the vehicle YOU were driving had displayed a FICTITIOUS license plate! Or the fact that you did not have the proper paperwork for the vehicle ownership. And yes did post false reviews about us, again because we did what we were supposed to do. You also fail to mention that over 7 people called our office and claimed ownership. So please accept our apology for doing our job, We are sorry that you having a vehicle you were operating illegally wound up in our possession.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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