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Find a Location

USA RV & Marine Inc has 1 locations, listed below.

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    Business ProfileforUSA RV & Marine Inc

    RV Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    951 N. Lake Havasu Avenue, Lake Havasu City, AZ 86403
    BBB File Opened:
    5/22/1989
    Years in Business:
    35
    Business Started:
    11/1/1988
    Business Started Locally:
    11/1/1988
    Business Management
    • Mr. Mark C. Matt, President/CEO
    • Ms. Patricia Matt, Vice President
    Contact Information

    Principal

    • Mr. Mark C. Matt, President/CEO

    Customer Contact

    • Mr. Mark C. Matt, President/CEO
    Additional Contact Information

    Fax Numbers

    • (928) 453-3297
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    What the company offered online & in person sales description was not truthful & did not divulge important information about the maintenance of the boat that I purchased even after I had asked what was done to the used boat at the dealership. All I was told was that it had a supercharger replace/rebuild. Within three weeks of buying the boat on July 14, 2023, on Aug 5th, the motor died & would not start. About October I finally got a mechanic to look at it & discovered the timing chain had broken. I called the dealership to let them know & asked service **** for maintenance records. I was told they didn't have any & to contact the company they had the work done on it. I contacted ******************* in ****************** sent me the complete ************** from what ** *************************** had done prior to me buying it. I was also told by the owners of Tech One that the boat was on consignment to the ***************** had taken the boat out to do a test run and blew the motor. Tech One said US *************************** told them to rebuild the motor as quick & as cheap as possible in May of 2023. When I told the dealership what the problem was, they said I should have let them know sooner. I asked them to cover the cost of the estimated $3000 engine rebuild because what they offered me & what they sold me where not the same because the engine was not original to the boat because they had Tech One put in a used block & used parts along with OEM. US *************************** sales person ***** said they would see what they could do & felt it wasn't their fault as it came with no warranty. They never offered me at any time during the sale an extended warranty for an extra cost. Had US *************************** been truthful about the boat ******************** rebuild I would have second guessed my $30K decision to purchase this boat & certainly would have agreed to pay for an extended warranty. US *************************** had said maybe they would cover 10% but called & said they are not at ********* believe they are 100%!

    Customer Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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