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ComplaintsforLake Havasu Shutters
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
***************** was contracted by ********** to install plantation shutters in our home. March 7, 2022 after the installation of shutters we contracted him to order five sunscreens, and he was to return in three weeks to install them. We wrote a check in the amount of $438.00 on March 7, 2022. On March 21, 2022 the check cleared our account. On April 8, 2022 I contacted ************** asking for status. I was told his company vehicle was still not repaired, from a "blown" motor. I contacted ************** on April 19, 2022, and was told that the screens were in, but he still did not have a vehicle. I offered to drive into Havasu, and pick up the screens and was told that the screens were still in *******, ** as he did not have a means to pick them up. I contacted ************* on April 28, 2022, and he informed me that he would be at our home on Tuesday May 3, 2022 to install the screens. May 3, 2022 at 3:00 pm, no one had been to our house to install the screens. I contacted **************, at this time, and he explained that he was on his way to *************, and still had one job before us, I kindly asked him to call me, if he was not going to make it. We never received a phone call, and the screens were not installed. Wednesday May 4, 2022, 1:34pm I received a text message from ************** informing me that he had ran out of time Tuesday, and that he would be out Thursday, May 5th to install the screens. May 5th at 12:57 pm I sent a text to ************** asking if he planned on installing the screens. May 5th at 3:24 pm I sent a second text stating that it had been 2.5 hours and I received no response and no one had shown up to install the screens. Saturday May 7th 1:40 pm, I called ************** and left a message, informing him that we want our order cancelled and a full refund of $438.00. Saturday May 7th at 1:42 pm, I sent a text message to **************, explaining the same. We want a full refund.
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Contact Information
55 Lake Havasu Ave S Ste F335
Lake Havasu City, AZ 86403-0938
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.