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Find a Location

ServPro of Lake Havasu City, Bullhead City, Kingman has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforServPro of Lake Havasu City, Bullhead City, Kingman

    Fire Clean Up
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    ServPro of Lake Havasu City, Bullhead City, Kingman has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      481 Mate Ln, Lk Havasu Cty, AZ 86406-6201
      BBB File Opened:
      8/11/2015
      Business Management
      • Mr. G Wilhelm, Complaint Handler
      Contact Information

      Principal

      • Mr. G Wilhelm, Complaint Handler

      Customer Contact

      • Mr. G Wilhelm, Complaint Handler
      Additional Contact Information

      Fax Numbers

      • (928) 855-9124
        Primary Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Had a water leak. Called ServPro to mitigate the damages. Told the representative, that their payment was conditional on approval of homeowner's insurance claim. That claim was denied because the damage was limited to the crawlspace under the house. None of my carpets or drywall was damaged...which is the specialty that Servpro mitigates. I told this to ServPro by phone and that the claim had been denied. Since there was no mitigation work to be done, I assumed that my business with ServPro was finished. I was wrong. Since that time, Servpro has tried to bill me over $700 for work that they did not perform. Of course I did not pay them one dime. Since then, ServPro turned the bill over to ***************** for collections. Now, Insight has sent me three notices demanding payment. I have ignored them. Now they are threatening legal action... I look forward to this - because the obvious fraud being perpetuated would see them land in jail. Thus far, this collections agency has been smart enough to not report the unpaid bill to the credit reporting agencies. It seems that they are aware that ServPro's claim is fraudulent and that any reporting to a credit agency would automatically trigger a dispute of that claim. (And if they had, I would have filed a civil suit against both them and ServPro). As someone who is a successful litigator in several Superior court cases - I actually look forward to this case going before a judge and or jury.

      Customer Reviews

      1 Customer Reviews

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      Start a Review

      Most Recent Customer Review

      Ruth Anne H

      2 stars

      11/12/2022

      They worked on my duplex for 8 months, a job that should have taken not more than 2 or 3 at the very most...had at least 4 different supervisors and many changes in personnel both bosses and workers. nobody paid attention to what I told them. and once the insurance company paid them in full. noting this was long before the job was finished. they almost totally quit. and only worked on the job when they had nothing else to do. I would not use them again.I have never signed off on the job and never will. I have since sold the property. this job started Christmas week of 2021 and they left the job on August 20,2022 The first part of the job went well it was regarding mold remediation. then the whole thing changed when the construction crew came in. nothing went right after that.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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