ComplaintsforLondon Bridge Resort

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I mailed a hardship letter on October 17, 2022 via certified mail to ******************* (at London Bridge Resort) as I was told to do as part of their hardship deedback program. I was told back then "To be considered for the program you will need to write (or type) a hardship letter, sign it, and mail it to the ******************* Project Director at ***********************************************************************. Please include all medical and financial hardships. Our Project director will then take the hardship letters to the ***** of ********** they meet once a quarter. This process takes time, up to a year to get an offer. Please make sure your maintenance fees are current in the meantime." That letter showed received 10/21/22, however I never heard confirmation of that from London Bridge Resort. On 11/14/23, I emailed ***************************************** "I was wondering if I could get an update on the status of my timeshare release in regard to the deedback program. I mailed my hardship letter back on October 17, 2022 via certified mail to ******************* as you stated below. It showed received 10/21/22." I did not receive a response to that email. I followed up with an email on 11/29/23, with the same information. Response received 11/29/23, "we did receive the hardship letter on 10/22/2022. you are in the que but we have not gotten to your letter yet to make an offer. Unfortunately there are a lot of people ahead of you and we can only take back a certain amount at a time. As soon as we can take yours back I will mail out the offer letter. " I was told originally that the process would take "up to a year to get an offer. Please make sure your maintenance fees are current in the meantime." Now it seems like they really need 2 annual maintenance fees before they will release me from the timeshare and I don't know the exact quantity of "a lot of people ahead of me". I have a hardship reason for needing out of this and 2 maintenance fees is very costly.

  

  Business response

  12/22/2023

  London Bridge Resort spoke with ******************** and resolved the complainants issue.  

  Customer response

  12/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am reaching out to seek your assistance regarding a serious concern that has been causing immense distress to me and my ex-spouse, *****************Approximately 30 years ago, we purchased a timeshare with London Bridge. We were assured that this investment would not only provide us with regular vacationing opportunities but also double or triple in value over time a financial benefit that was the primary motivation behind our decision to buy.Unfortunately, our experience has been drastically different from what was promised to us. Not only have we been unable to vacation as much as we anticipated due to booking difficulties, but we also found that the property did not appreciate in value as we were led to believe. Our attempts to sell the timeshare have been futile, revealing that the property holds no financial value.On the few occasions when we rented out the timeshare through London Bridge, a significant portion of the income was retained by them, leaving us with little to no profit. This is far from the financial benefit we were sold on.In light of these circumstances, and due to personal health issues that restrict my ability to travel, we are compelled to request an immediate cancellation of our agreement with London Bridge.We understand that there may be necessary forms and procedures to process this cancellation. We kindly ask you to guide us through this process and send us any required documents. As ******** and I are now divorced, we may need separate forms to proceed.Moreover, considering the misleading information we were provided at the onset, we would like to discuss the possibility of obtaining a refund, if at all possible.We have attempted to communicate with London Bridge directly about these concerns, but our emails have been met with silence. We trust that with your intervention, we will be able to resolve this issue promptly.Thank you for your attention to this matter. We look forward to your guidance and support.

  

  Business response

  12/22/2023

  London Bridge Resort tried to contact the complainant to resolve this matter.  We stand ready to assist **************** resolve her complaint.  We will be able to assist her with relinquishing her vacation ownership interest.  **************** can contact my office at ************ and ask to speak with ******************** 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have been with London Bridge for years and have used our timeshare pretty consistently and have enjoyed, for the most part, our stays at the resort. We have rented it out and tried selling it through a realtor on our own, but have had no success in getting rid of our timeshare interest. Since purchasing this property, we have found other more economical ways to travel versus owning this timeshare. We were not informed about how much the maintenance fees would increase, and were given the impression they would stay relatively the same at around $284. We have also encountered some medical hardships that are a financial priority, and it also makes traveling very difficult. We have been trying to contact them about our release options but they are not responding to us.

  

  Business response

  05/23/2022

  Greetings ******.  Thank you for reaching out regarding your vacation ownership interest at London Bridge Resort.  I left you a message this afternoon to discuss options for you that *** work.  Please call my office at ************.  Sincerely, *******************

  Customer response

  05/27/2022

  I will be calling the London Bridge resort today to hear their offers.  5/27/2022

  ***********************

  

  Business response

  05/27/2022

  ****** and I spoke today and I believe the issue has been resolved.  If not, ****** can reach me at my office at ************ for any additional clarification.  

• Initial Complaint

  04/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are being forced to file this complaint as we cannot receive any communication from this company. We have reached out to them several times over the course of the last month and no one has bothered to respond to any of our messages. We have never been happy or satisfied with our timeshare with this company. We were told many misleading statements when we made our decision to make this purchase. This company made it sound as though we can travel anywhere easily during the week we purchased. Sadly, we found out this is not an accurate picture of this agreement. There is never any availability for anywhere we actually want to travel. We have paid thousands into this company already and want nothing more than to separate ourselves from this whole thing. We need someone from this company to reach out to us and let us know the process for cancellation

  

  Business response

  04/23/2022

  Hi ******,
  
  
  I am writing in regard to your Better Business Bureau complaint regarding your vacation ownership interest at London Bridge Resort.  First, I am sorry that you are not happy with our organization. 
  
  
  I would like to assist you to resolve your complaint.  We have had some technical computer issues over the past three weeks, but we are starting to recover from that and I am confident we can provide a resolution for you.
  
  
  I left you a message this afternoon.  Please feel free to call me or reply to this email a time that would be good for us to connect to see how we can resolve your issues.  My number is ************ and I also sent you an email response similar to this communication.  
  
  
  I look forward to hearing from you.
  
  
  Thanks,
  
  
  *******************, CHA
  Vice President/General **************************************** *****mce-bogus="1" style="background-color: rgb(255, 255, 255);">

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩