Business ProfileforBig O Tires

In Sept 2023 I had my 2011 **** Escape serviced with Big O for 4 new ****************************** 2 ball joints/control arms replaced. Directly after this work,my *** as well as 2 traction control lights turned on.I went back to the shop to see if maybe something was wrong with the work as these lights have never been on prior.Big O reassured me nothing was wrong and everything was installed correctly ; the *** wire was likely accidentally moved while installing ball joint/control arm. I asked them to fix it so I didn't see the lights and they let me know it was fine to just leave it like that...so I left. In early Feb. 2024 I went to Big O for a tire rotation and oil change. This took over 3 hours, and I had an appointment. 5 days later my drivers side front tire completely fell off. Luckily for me, it was directly after a stop sign this occurred, for if it did while actively driving, it would've been very dangerous. I called Big O before calling my car insurance. They suspiciously, offered to send a tow truck on them, even though my car insurance would have covered a tow. Why would they let money drain from their pockets unless they knew something they did was wrong? After Big O took a look at my car they let me know the ball joint was faulty.I took the photos from the scene and reached out to some car friends who explicitly let me know Big O is 100% at fault, and they know it. I told this to Big O, who said they would fix the work free of charge.They would not agree to have a different tech work on it, or have a supervisor on it. Reluctantly I let them do the work whilst letting them know they will pay for a second opinion, which they did.The second opinion shop listed many problems due to their bad work Big O had denied when I addressed them.When telling Big O this, they said they had to fix all the work the second shop found, I fought for them to not touch my car again and pay for the fix elsewhere, they did. Yes, they paid for it.Regardless someone in that shop needs fired.