ComplaintsforLiquidate AZ

• Initial Complaint

  08/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very deceptive practice of showing a stock photo and the following items in their original box. This is an online only auction, so it is very reasonable that items have at least been basically looked at or plugged in before selling to the public. The condition of some of the items was absolutely shocking when the box was opened. 1)Black+****** Dustbuster.: No attachment and no charge indication light turned on, dead appliance.2)Bissell Pet Hair Eraser: Disgusting, full of pet hair, dirty filter, no attachments and charger indicator light remain's red. Another dead appliance.3)Mainstays 9-cube Organizer: Missing hardware and particle board veneer split and cracked from someone trying to assemble. Balitwin Rectangle Market Umbrella: In decent condition, (no major issue, other than shows signs of storage. They are selling pure unusable junk which is very deceptive. I should have read the **** reviews before doing business with this auctioneer as many have complained about the exact same issue.

  Business response

  08/26/2023

  We are an online liquidation auction company. The only issues that we have is with buyers who agree to the terms and conditions to bid but dont take the time to read them. All are items are sold as-is with out testing. 

  What condition is the item in? It shows a stock photo...
  Stock photo items, unless described as new or new in box, come in varying conditions. We do not open the boxes nor inspect the items.  A stock photo does NOT represent that the item is new or without issues. You are purchasing as-is.

  We do our best to describe any items and mention any obvious damage/defects. Also that is why we start most of our auction lots at $1. It allows you as the bidder to determine what price you are willing to pay based on the condition.  But ultimately the due diligence of purchase rests on you as the buyer. Since we can auction items at a discount from 30-8o% - that risk is priced into the liquidation items

   

   

  Customer response

  08/26/2023

  Please refer to an identical legitimate business such as *** Auctions who are doing the identical business model but are not in the business of mis-representing the items up for auction. They state the grade and if anything is used vs new and in working condition. From the numerous complaints I have seen, your "as-is" disclaimer is misleading since you have in the description the full market value. The market value is zero for items that are not working. Take 5 minutes per item to see it is junk or not, verses your current deceptive practice.  Also, the "gross" factor of finding the filthy dirty vacuum was unsanitary and beyond disgusting. 

• Initial Complaint

  11/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bid and won an fairly local (within 80 miles) auction lot from LiquidateAZ under the impression I got an excellent deal, as the total price after auction fee's came to approximately $21 or $22. Little did I know the ridiculous "handling" fee of $10 that was added on, which I was begrudgingly willing to pay to get my items, which were a decent amount of baseball cards and a few knick knack collectible sports memorabilia. After agreeing to pay the extra $10 handling fee (that was hidden in their terms and conditions and not openly shown on the auction page, if they did they'd lose customers, I never would have bid).I then received an e-mails with an invoice for shipping from their shipping affiliate, *** Mail, for $39.80! So as a recap, I won the auction and paid $21 in total for it, for small items that at most weighed 6-8 lbs (although I highly doubt it's that ********* Mail said the box was 8 lbs) but on top of my initial payment they were now demanding nearly $50 in shipping and handling to send a small box less than 80 miles! It's not even leaving the state.To me, there is nothing they can say to justify charging me 2 & 1/2 times the auction price for shipping, if that is truly what *** Mail charged to send <10 lb small boxes a distance <80 miles then they need to find a new shipping partner. I have experience operating a small **** business and I know for a fact a company such as LiquidateAZ easily has access to multiple shipping companies that would offer them discounted rates, there is no way they should be paying more than $10 to ship a <10 lb package from Maricopa county to Pima County. ****, I could drive there and back myself and it wouldn't cost me that much! ***MAKE SURE TO DO YOUR DUE DILIGENCE BEFORE BIDDING ON THEIR AUCTIONS AS THE ***** PRICE WITH SHIPPING/'HANDLING' WILL MOST LIKELY BE 4-5x WHAT YOU EXPECT IT TO BE***I'm only out $21 but nevertheless I will recover it through a dispute as their customer service is absolutely terrible

• Initial Complaint

  07/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Items never received. Refund promised, never delivered. I purchased several lots in an online estate sale auction on 6.17.2022, totaling $677.09, charged to my credit card. I scheduled a time to retrieve the items from the estate residence. At the scheduled time, the estate homeowner stated that the items were sold against his will and that the police were involved. I left the residence and immediately contacted Liquidate AZ. The person on the phone confirmed that the police had made them vacate. I requested a full refund and was told I would be contacted very soon, as they were attempting to sort things out. I expressed that I was disappointed they had not contacted me before I traveled to the residence and had a confrontation with an upset estate owner. When I didn't hear from the company, I followed up via email. Another representative replied via phone and informed me that the estate owner had "kicked them out of the house four times" and was very disgruntled and the issue could not be resolved. She promised, therefore, to issue a full refund "soon" as the "owner of the company is out of the country." Several days later, I requested the refund again via email, promising to dispute the charge and file complaints if the refund was not issued by end of business 7/2/22. I have not heard back.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  purchased a diaper pail. picture looked in good condition but when i picked it up there was almost nothing left of the box, mostly just tape. on the drive home my car stated to get smelly. when i took the box out of the car it was near my face carrying it when i could smell f**** when i opened the box i could see there was f**** all over the inside and outside of the diaper pail. they should not be allowed to sell something that has human f**** on it this becomes a health hazard. they didnt even need to open the box as the smell was so strong. the person at the pickup center loaded it in my car so i didnt know until my drive home what was in the box.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 1/28/2022 I purchased a Greenworks Pro 80V Cordless Leaf Blower with Lithium 2.5 ah battery and charger. The battery was not in the "beat-up" box (auction site picture depicted a "new" box). The item will not work without the battery which is the most critical and expensive part of the tool. I contacted the company and they dismissed my complaint completely citing "As-Is".

• Initial Complaint

  01/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bought a set of 5 SSD memory for computers from liquidate az. When I picked them up all of the corner connection pieces were broken off rendering the chips as trash. I paid over $180 for this lot. I know stuff at auction is sold as is but come on. They shouldn't sell complete trash. I tried to get a refund and they refused. I spent a lot of money at this auction house ...not anymore unless they right this wrong.

  Business response

  01/31/2022

  Sorry everything is sold as-is and untested. Furthermore the items are clearly pictured showing the damage. 

  No refunds or exchanges will be made, which was agreed to in the accepted terms and conditions

  If we made an exception for this bidder we would be required to make the same exception for everyone.

  Our terms and conditions are set to provide a level playing field so that all bidders have an equal and fair opportunity to bid and win items at auction. 

  Thank you - Liquidate Az
  
  

  Customer response

  01/31/2022

  They don't even know why I'm upset. Selling 5 chips that are worthless for 180 should raise a red flag. I will avoid this auction company in the future.

  Business response

  02/02/2022

  We understand - but when the items are pictured it is up to the buyer to determine the usability and value of the items - the bidder enters their own amount - no one forces the bidder to bid $180 - We can not protect the buyer from themselves. 

  Customer response

  02/10/2022

  You, as the seller should not sell garbage. You admitted to me that you knew the memory chips were broken. You are therefore condeming yourself. You clearly cannot handle the truth. I will no longer frequent your auction.

• Initial Complaint

  11/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a hoverboard and a couple other toys and NONE of them were in working condition. It doesnt help when you provide no description and show a hoverboard in the box sealed. ITS MISLEADING!!! This business purposely fools people into believing that the products they are selling are in NEW condition but never describe the actual condition. You have to get home and take the items out to know they are trash and you just spent over $100 on TRASH!!!! I dont know why you inspect a product and sign your approval on the item sticker yet dont include the condition of the item when you post it online. I want my money back!!

  Business response

  11/21/2021

  Hi we do NOt inspect or test any items - as it clearly states in the terms and conditions that the buyer agreed to before bidding. Also all of our items are sold as is with no refunds or exchanges. (also clearly stated) We are an online liquidation company many of our items are store returns, exchanges and overstock items. This is also clearly stated on each auction.
  
  Here are the agreed terms and conditions that each bidder must agree to before bidding:
  
  1 All Items sold AS-IS with no refunds or exchanges 
  Some items are customer exchanges and returns and may need some clean/repair or may not include all needed items or may be only used as parts - no refunds given - Please understand that upto 30% of items or more my have issues when purchasing customer returns and exchanges. Conditions of items are unknown   Stock photos may be used - Color may vary from said stock photo- and all parts or pieces may not be included - no refunds given for missing pieces or color variations Stock photos do not indicate items are new Sizes and conditions may be estimates or our opinion of condition - please do your own due diligence Retail price stated may be full retail price or suggested price from the manufacture and not current sale price Items may have a reserve price, which is an undisclosed price an item will not sell for less than, auctioneer or auction software may bid on behalf of the seller All items sold as-is, where is - No returns or exchanges you agree not to charge back your credit card under any circumstances Any issues with your auctions items has to be brought up and documented at time of pickup - No refunds, exchanges, or returns will be issued after you leave the auction location.
  
  FAQS https://liquidateaz.com/faqs
  
  Also when the buyer picked up their items they signed off that they accepted everything with our issues

  Customer response

  11/21/2021

  I have a picture showing someone inspected the hoverboard so thats a lie. Also, you should be showing a description like the ************ does about your products as to whether they work or not. Instead you dont describe the item at all and are purposely selling items that do not work to people. If the ************ can describe the item as to whether the item is in working condition or not, then you should be doing the same. This auction just likes stealing peoples money which is why theres so many complaints because you literally sell trash. Ill be disputing the amount with my bank since you refuse to issue me a refund for the items that I had to throw away.

  Business response

  11/22/2021

  We do not open nor inspect the items - as well as you accepted the items in their current condition as proof of your signature. No credit will be issued nor refund given. If you do not like our terms and conditions do not bid on our auctions. Most issues from buyers is due to the fact that they either do not read or do not fully understand how our auction works, but accept the terms none the less. Thank you

  Customer response

  11/30/2021

  Again, be of your reps did inspect the items because both boxes have inspection signature stickers and they are both signed.Thieves! And no worries, I will never use your services again! Waste of money, time, and gas! Jerks!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩