93 Customer Reviews
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Review from Justin B
5 stars07/20/2024
I've used ****'s for many years now. The reason I keep coming back and calling them for any A/C and now plumbing needs that come up in my life, is no matter what the cost of the repair or the issue I have may be, I'm always 100% confident their work will be top quality. They stand behind everything they do and represent. And they always follow up and follow through at that 5-star service level. Thanks guys. Keep up the excellent service!
John's Heating Cooling and Plumbing Response
07/22/2024
******, Thanks for the great review. We appreciate your long-time relationship with ****'s.Review from Rudolf D
5 stars07/14/2024
Honest and capable business has gone downhill in this country since 1980 so it is with special joy that a perfecvt review of an important business (plumbing and a/c) can be submitted. So it is with ****'s. They quoted a new heat pump at a very reasonable price - $10K vs. a heavikly adbertising co.'s much larger one. The installation went perfectly and then they even offered a free checkup a month or so later which I found unnecessary as their system works perfectly. We need to be particularly appreciative for a service as heaven-sent as this one.John's Heating Cooling and Plumbing Response
07/15/2024
******, Thank you very much for the review. We work very hard to give the best service and its great to be noticed.Review from David R
5 stars06/09/2024
****** (tech) was professional & courteous. He went through the pictures taken of our system.John's Heating Cooling and Plumbing Response
07/15/2024
*****, Thanks for the review.Review from Terrence H
5 stars06/05/2024
********** arrived exactly on time. Was extremely cordial and proficient. He explained everything about my system and what to watch for in the future. He went over pictures that he took of the system on the roof and it's interior and exterior as well as the drainage piping. I was totally satisfied and would use John's Heating and Cooling again. In fact, signed up for their biannual service plan.John's Heating Cooling and Plumbing Response
06/11/2024
********, Thanks for the great review. We will see you at your next inspection.Review from CJ J
5 stars04/01/2024
***** (Tech) does an amazing and thorough job. Always on time and goes thru all points reviewed on system, I've using John's Refrigeration for over 20 years and they continue to impress me.CJJohn's Heating Cooling and Plumbing Response
06/11/2024
**, Thanks for the review and being a long time customer.Review from John S
5 stars03/22/2024
Your tech did an excellent job explaining the options. Since my hvac system is ***************************************** need of a new system soon. While we did decide to go with a new system, l never felt under any pressure to upgrade. We have always had a good experience with the service from Johns over the past 7 years.Review from Terri O
5 stars01/31/2024
Johns refrigeration continues to be easy to do business with.My service technician **** is exceptional.I highly recommend this company and technician.John's Heating Cooling and Plumbing Response
02/06/2024
*****, Thanks for the review and the recommendation.Review from Joan G
5 stars01/17/2024
Had a similar positive experience with Johns as related by ****** in her review below. Johns recommended a Trane unit which has turned out to be perfectly suited to my house and circumstances. The noise of the previous unit was unbearable much of the time. This unit is quiet and does the job extremely well. Two technicians did a splendid job with the installation in the midst of the brutal summer heat. They were polite and seemed to work well as a team. The lead tech explained the unit and the new hi tech thermostat in terms I could understand. There was a follow up visit 2 weeks later to make sure everything was going ok for me. I now have it scheduled for a regular 6 month checkup which Im sure will help keep this thing running for a long time to come. A different technician arrived for this recent checkup and he was excellent as well. And the office staffthey answer the phone and get back to you when they say they will! Im a happy camper.John's Heating Cooling and Plumbing Response
02/06/2024
****, Thanks for the great review. We love Happy Campers.Review from Peter C
1 star01/09/2024
Tech came out with faulty gauges and told me I needed repair a TXV valve and the cost would be $2475. Didnt feel good about the technicians diagnosis and had 2 different companies evaluate. No valve needs and each service call was $50. Johns on the other hand wanted $79 and misdiagnosed the problem. Called Johns office to discuss pricing and diagnosis and the manager said, thats our price, take it or leave it. This had scam written all over it!!! Ill say it again, Johns Refridgeration is a SCAM!!!If I could give them negative stars, I would!!John's Heating Cooling and Plumbing Response
01/15/2024
We are sorry to hear about your frustration. Our technicians are highly trained, and a thorough diagnosis of the system was completed. We do everything we can to provide exceptional, cost-effective service for our customers while retaining the high level of workmanship our customers expect.Review from Lily O
5 stars12/30/2023
My experience in purchasing a new air conditioning unit started with ***********************. He came to my house and thoroughly explained all options. He answered all of my questions and I felt confident in purchasing a new 2-speed Trane unit from Johns.A few weeks later, ********* by the name of ****** and **** came to install the unit. They did such a marvelous job! The young men answered all of my questions, took 7.5 hours to carefully install the unit, worked so very hard to make sure that everything was calibrated correctly, and left my house in such immaculate condition when they finished. It was also recommended to me that I contact another contractor to install more insulation in my attic to further enhance the efficiency of my new Trane. I strongly recommend using Johns Heating and Cooling for a/c repair and replacement. Their people really know what theyre doing!John's Heating Cooling and Plumbing Response
01/15/2024
****, Thanks for the review and the recommendation.
Customer Review Rating
4.86/5stars
Average of 93 Customer Reviews
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