Customer ReviewsforTrestle Management Group

This company is terrible. My community engaged Trestle Management six years ago to help with property management and financials. The financial have been fine, but we had to fire our first property manager, we had an interim property manager who was doing her best but was very slow, and we now have another property manager who is as bad as the first one we had to fire. Projects take forever to be completed; not two or three months, but a year or more (that's if they're completed at all). We have yards that are overrun with weeds. We have yards that are full of dog f**** and urine. We have broken bits of infrastructure that have not been fixed even months after filing complaints. This IS NOT how a professionally managed community should look. I wrote directly to the president of the company and the response (from one of his subordinates) was basically 'you're wrong, we're doing a good job' (I wouldn't be writing to you if you were doing a good job, would I?). DO NOT HIRE.

I have fencing running along neighbors property AND actually on my property - up to my house! Blocks access to side of my house - I did not approve...it's block AND metal fencing....I've submitted multiple HOA forms, I've sent questions asking for help...I've followed directions how to submit these complaints...I've sent emails...I've called...I've sent multiple pictures. One of the fences...the block fence blocks the fire escape from my grandchildren's room (they are special need twins). This is so unacceptable on so many levels.

Been trying since Nov to get a reply. I have sent at least 6 complaint forms. One was certified registered mail. Called at least 2 dozen times and no return call. My neighbor who is on the hoa board has chickens and a rooster. The stench and bugs are out of control. This is NO rooster property and no breeding parcels. I called the county. The new bill that's now in play "back yard chickens" has even more restrictions. TRESTLE HAS NOT DONE ONE THING. I have a screened in porch I can't use it because of the smell. I open the door on the porch to let my dog out and the flithy flys attack her and me. I been here 19+yrs this is the worst yr yet. The neighbor totally ignores it and so does Trestle. Never one reply. I'm not a renter I'm an owner. I was on the board yrs ago and we got rid of multiple chicken and roosters we're not zoned for roosters. TRESTLE IS A POOR EXCUSE FOR A PROPERTY MANAGEMENT ***

Because I cant give a worse review. Total bullies who accept no responsibility for their own failure to manage. Meeting minutes? You might get them 3-4 months later. You have neighbors who never take care of their lawn, tough c*** they only go after the people who do. I obtained approval in writing from the *** president, and the one in charge of ARC reviews at that time, in presence of another board member (there were only three). It was also submitted via their old portal. There was an issue and that submission did not work so it was sent via email to Trestle, acknowledged and I received a response that the issue was resolved. Now, over and a half later they are bullying me that they dont have record of the approval nor that they sent a Paper copy of an approval. Yet they have been provided with proof the signed approval and their email acknowledgement of said email. Now they say its invalid, because they failed to send an approval letter via ***** So a homeowner jumps through their hoops and can prove it, and they get to just nullify it because they can. Because someone is on a power trip. Not to mention that it takes them forever to actually get anything done. They would rather be ***** over something small than take the high road and say something fell through the cracks lets make it right. Which is what a good customer ********************** does. Of course all of the correspondence telling me how wrong I am is via email, not written correspondence so are these emails valid? Stay away from this group. Unless you want to overpay them to bully you for ***** trumped up violations.

This is the worst experience Ive ever had with an HOA. The manager of my community is on a major power trip. They say one thing then a week later its something completely different. No idea how this is even legal what they are doing. They put super cheap tow stickers from Amazon on peoples car in my community, damaging property. Some people cant even take the sticker off so theres half a ripped up sticker on peoples car. This company only cares about money. They do not care about the people they are supposed to be providing a service for. If I could put 0 stars I would. They havent even earned 1*. I dealt with a ton of HOA companies, but this is the worst and its not even close.