Customer ReviewsforSun Devil Auto

My mother, ***********************, took her vehicle to Sun Devil Auto Main St. on 3/30/24 to be serviced for a squealing noise upon engine startup. When we arrived, we met up with **** at the counter. My mother explained to him about the squealing noise upon startup from her 2011 Kia ***** **** then gave the diagnosis that it was fluid leaking on one of the belts - before bringing it into the garage to run diagnostics. **** explained to my mother that running a diagnostic could be a couple of hours since other vehicles were already in the garage being serviced. And after she agreed to leave it there at the garage [without signing a work order], **** assured us he'd have the car looked at. It was a little after 10 AM when Lyft came and got us to take us back home. Hours passed and still not a word from the garage about her car. And after several calls concerning her car with every explanation as to why **** didn't seem to know what was going on with her car, a noticeably agitaged **** finally agreed to her coming down to see about her car. Upon our arrival a bit after 3 PM, the car didn't seem to have been moved at all and we noticed the garage was closing for the day [the garage wasn't scheduled to close until 5 PM on Saturdays as advertised]. We went to the counter and noticed **** was no longer there. An older gentleman was there when he told us both that the garage didn't diagnose the car yet. I also noticed a service animal inside the lobby without a dog vest on indicating service animal. So, I walked out to the car as my mother was inside, and noticed the car had been sitting out apparently since we left it there at 10 AM that morning. That the interior compartment was hot, as were the seats. So my mother comes outside and I tell her about this. We decide to take it across the street to AutoZone. The techs there diagnosed the problem as either the starter or a loose belt - within two minutes.

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

I took my Cadillac Escalade to have my a/c worked on and asked them to check a oil leak. They changed the oil gasket and did an oil change. After driving my Cadillac a few days, oil had leaked out almost completely. I showed them a picture of the leak and they ended up adding another gasket. The leak continued and it once again leaked out quite a bit. My husband was good to change out the oil pan but before he could, he shined a light underneath the vehicle he saw the leakage that was coming out from the oil filter. He went to touch the oils filter and it was completely loose. The mechanic from Sun Devil did not tighten up the oil filter. We are now having to pay $1800 for a horrible job. The manager has no customer ********************** and those mechanics dont know what they are doing. Be warned!!! I beg that no one take their vehicle there!!!

We apologize for your negative experience at Sun Devil Auto. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.

Changed the oil in my vehicle and spilled new oil on the engine cover, front of the engine and on the frame. I was suspicious when the manager said they were washing the frame before returning the car to me. They recommended a repair which I declined and went to another shop for a second opinion, who found oil all over the engine and cleaned up at no charge.The Sun Devil (*************, **) manager also told that the brake fluid in my vehicle was "dark" and needed to be exchanged. I have worked on cars and raced cars for almost 60 years and never changed brake fluid except for a fluid leak occurring or water getting into the braking system of a car. Dealer maintenance in most cases does not list brake fluid exchange as a necessary maintenance event.I spent an hour in the waiting room of this business and watched the manager recommend to no less than 3 customers that they have a brake fluid exchange preformed, without asking if it had been done before or if there were any braking issues. This is a TOTALLY UNNECESSARY service in most cars. When I asked him why he did that to so many customers he responded it was "preventative maintenance" because brake fluid is "water based". This is a lie because brake fluid is designed to absorb any water entering the system.When I wrote a complaint to Sun Devil and the manager called me a few days later and was indignant that I did not just bring the car back to have the oil spill cleaned up the oil. He said that I everyone has a bad day sometimes, which I conceded. No apology for the inconvenience. He chastised me angrily said that I "should have handled it differently". I guess he did not like being reported on. Terrible customer **********************!!!I will never take my cars to this shop again and I recommend against anyone using them.

We apologize for your negative experience at Sun Devil Auto. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.

Recommended unnecessary repairs. Nothing wrong with vehicle after 2nd inspection.

Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

We used Sun Devil Auto ONE TIME, and now they constantly ******* us with mailings. We have spoken to 9 different people over the past 10 months who all promise to remove us from the mailing list, but the next month we get yet more mail. DO NOT USE THIS COMPANY IF YOU RESPOND YOUR PRIVACY - THEY ARE EITHER SELLING IT TO THIRD PARTIES WITHOUT PERMISSION, or they will simply refuse to remove you from their mailing list even after telling you they will.

They swapped out my brand new battery for a different model battery that didnt work these people are thiefs do not bring your vehicle here.

We apologize for your negative experience at Sun Devil Auto. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.

In February of 2023, I took my GMC Yukon to Sun Devil Auto in ********** because I was hearing a ticking noise when I would first start the vehicle in the morning. They determined that I needed over $5000 worth of repairs to fix the vehicle. I told them to go ahead with the repair. About a week later they called and told me that they had to do another $2700 worth of repairs to complete the job. Being this far into it, I felt I didn't have a choice but to approve this as well. It took them about 2 weeks to fix the vehicle and I also had to rent a car for this time. The shop manager said they had to rebuild the entire engine and it will be good for many years to come. About 2 days later the check engine light came on and the engine started running rough. Now they determined that another $700 worth of repairs was needed. After picking up the vehicle, I was hoping that this would be the last time I needed any engine repairs for a long time. I thought wrong. I drove my vehicle back to *********** and immediately started seeing a bunch of oil in my garage and driveway. My son owns an auto repair shop so I took it to him to see what was wrong. Both the top and bottom oil pans were leaking. He and his service manager contacted Sun Devil auto and they said to call the warranty company. Sun Devils warranty company said that the repairs are not covered by the warranty and that the vehicle needed to go back to the repair facility. That is **** miles away! Sun Devil made absolutely no effort to make this right and the manager pretty much quit returning any phone calls for weeks. Finally the district manager for Sun Devil was contacted and after a few days he agreed to pay for the repair of $1,345.01. This process took almost 6 weeks. Then it took another month to get the reimbursement check and they short paid the invoice by $245.01! Multiple emails by my son and his manager asking for an explanation went unanswered. Very disappointing experience.

Thanks for your review, *****. We're sorry to hear about the issues your vehicle experienced following your major repairs and the added inconvenience. While we're disappointed to hear your refund was less than you expected, we appreciate you giving us the opportunity to make things right.