ComplaintsforWilhelm Automotive

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went into your Willhelm location on ************ on Thursday, July 11th. I went there after getting tests done stating that my alternator was bad. The reason for my testing was that I was having trouble getting my car to start. I went in there and they said that they would be unable to fix it until Saturday the 13th. They call me halfway through the day and tell me that its just a bad battery and that the alternator tested fine. This does not make any sense to me based on how an alternator works. They refused to change the alternator. On top of that, they threw out my battery and I was forced to buy the battery that they had placed in my car without my consent. Upon leaving your shop, I went to two other auto stores. Both of their test read once again that my alternator was bad. Two days later on Tuesday the 17th my battery light comes on. I go and get a test done and my battery is at 44% And my alternator was still testing bad. After a tow, I was finally able to get a mechanic who replaced the alternator for me. They showed me the alternator reading which I have a photo of and it certainly was out of the range. It was below the 13.8 to 14. I am very disappointed in my experience with your company and your lack of integrity. I went in for specific issue. You wouldnt take care of it and it caused me much distress that could have been avoided. You either have a bad alternator test or and incompetent mechanic. I am requesting a full refund of my battery for $199.57. ****** was so focused on why he had earned our business. He lost it when he he allowed work on my car to be done with out my consent. Please make this right.

  

  Business response

  07/23/2024

  To whom it may concern, 

  We have contacted *******, and a refund is being processed as per their request.

  Thank you, 

  Sun Auto Customer Care

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern,I am addressing you today over concerns about my several frequent visits to my local Wilhelm Auto Repairs shop in ******, **. My car has become increasingly worse after each visit. I originally went in to get a minor leak from the transmission and an overheating issue repaired on 2/23/24. The overheating issue was resolved, and they told me the leak had been fixed. I was told the leak was from the front left CV axle assembly. I immediately drove the short distance home and discovered it was still leaking transmission fluid and now oil. I had never had an oil leak before, so this was new.On 3/23/24, I took my car back to find the source of the leak and to get my window fixed. I returned it to the shop and they told me the transmission line was not seated properly in the radiator. They also told me the oil cooler line needed to be replaced to stop the oil leak. It cost $671.43. When I took the car home, the transmission line was fixed, but the oil leak was worse.On 4/03/24, I took the car in again because they still did not fix the oil leak. They said I needed an engine oil pan gasket. I picked it back up on 4/12/24. It cost me $778.25. I drove it home and it was still leaking oil.I took it back on 4/13/24 to get the oil leak fixed again. This time, it did not cost me anything but time and inconvenience, but the oil leak was still not fixed.So, in total, my car was away for twenty days, and I have spent $1,449.68 on repairs only pertaining to the leak that was never fixed, and made worse.

  

  Business response

  04/26/2024

  To Whom It May ***************** are in direct contact with the customer, and we are currently working with the customer on resolving this. We are confident we have come to a proper resolution with the customer. 

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 8, 2024 thru April 25, 2024 My ************************ the care of Wilhelm Automotive, at 6020 w, Thunderbird for a electrical problem with flashing hazard lights ,and a A/C, and Radio that quit working. They took the repair on and I quickly, was suspicious of of the lack of there lack of knowledge, the way they answered my questions, and with many excuses for not completing the repair in a timely manner. They gave me , a written estimated of $1100. They quickly added parts and labor and the cost of additional Dollars. I question there honesty. On April 25 they called and said come pickup your car. I asked if the car was repaired and there answer was come pickup your car. With no explanation i picked up the car and found that the last part ordered was was wrong. The women employee at the front desk gave me my the info on what I owed ( she never gave her name slowly enough to understand and **** the crew manager explained what the problem was in technical terms , that i could not understand. I can HONESTLY say , this is the worse nightmare of a car repair in my life. And I would like to add , they took advantage that I was a senior.Sincerely ***************************

  

  Business response

  05/04/2024

  To whom it may concern,
  
  Thank you for bringing this to our attention. We are currently investigating the matter and will provide you with an update as soon as possible.
  
  Thank you for your patience,
  Sun ******************

  Customer response

  05/17/2024

  I would like to have Wilhelm Automotive reimburse my $ ******* for work not completed, ASAP. 
  Sincerely ***************************

  

  Business response

  06/15/2024

  To whom it may concern,
  
  Our position on this matter has not changed. The prior response we provided to you is still valid.
  
  Thank you, 
  
  Sun ******************

  Customer response

  06/17/2024

  I *************************** in regards to my position on Complaint #******** continues
  to be the same . A refund of $1400.00 for work not completed by Wilhelm. I had to take my car to ****************************** to complete the work that Wilhelm could not perform and was billed and paid for on May 5, 2024 for the amount of $2172.03
  ***************************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 16, 2023, I had my car towed to Wilhelm Automotive, and was charged ***** to have a new starter put in. On February 25, my car wouldn't start, so I called the establishment and asked if they would honor the 24 month warranty. After paying a tow bill of $228.06, I was told that the starter wasn't the issue, and that I needed to spend $3,000 to fix the issue. I did my due diligence, and decided to pay an additional $150 to have my car towed to ********* who installed a new starter for $395.50. They also allowed me to record a video of the faulty starter that Wilhelm Automotive installed; showing me what the problem was that was also causing damage to other parts in my car.

  

  Business response

  03/07/2024

  To Whom It May ***************** are coving the customers tow bills, as well as the ********* repair bill for her February complaint. This complaint is due to a diagnostic process that proved a situation that was not present. The proper corrective action was covered under our warranty from previous services back in October of 2023. The client never gave proof from *********, and we also have a copy of their inspection report. 

  Sincerely,

  Sun Auto Customer Care

  Customer response

  03/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Prayer
  
   
  

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/13/2022 took my 2012 ****** Tacoma in to have A/C inspected and repaired. Told front desk that A/C would only blow on high setting, that it makes a rattling or buzzing noise while on, and that it was not blowing cold air, only warm air. Picked up on 7/18/22, A/C still only worked on high and made rattling noise, but colder air was blowing. Air from A/C gradually became warmer to the point I now sweat in my car while driving. Called Wilhelm 9/8/22 to let them know that car was back in original condition and most repairs were never made, and A/C had blown cold for 6 weeks and was now back to warm. Representative of company was rude, abrasive, and blamed me for not communicating blower motor issues clearly enough. Told me "this happens" and said I could bring it back in for further repairs, even though I spent over $600 the first time to have this work done. Told Wilhelm I wanted all the work done correctly. Was told to bring my truck in 9/8 or 9/9, agreed, and company rep hung up the phone. They billed me over $600 to fix none of the issues that I wanted fixed. I will now have to have all repairs made again by another company.

  

  Business response

  09/15/2022

  September 15, 2022
  
  Better Business Bureau
  1010 ***************.
  *******, ** 85014
  
  RE: Case No. 17934712
  ***************************
  
  To Whom It May ********************************************************************************** We contacted ********************** and he brought his vehicle back into our facility on September 8,2022.  The vehicle had a refrigerant leak that we repaired under warranty at no charge to **********************. We also replaced the blower motor/resistor in Mr. ********** vehicle at a discounted rate that he agreed to.  We have reviewed the recordings of the phone conversation and our service advisor was very thorough and professional throughout the entire conversation. ********************** did indicate to us that he was upset over the blower motor/resistor when he filed this complaint and he slightly overreacted to the situation. ********************** was satisfied with his repair when he picked his vehicle up from our facility on September 13, 2022.
              We thank you for your time and attention in this matter. If you should have any further questions or concerns, we ask that you contact ** directly.
  
  Sincerely,
  
  
  ********** ******
  Market Director
  Wilhelm Automotive

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dropped a VW Passat off at Wilhelm Automotive on happy valley rd for an oil change. After picking up the vehicle and driving it home, we parked it in the driveway. A few hours later we go to leave and notice all the oil has leaked out of the car all over the driveway. The car needs to be repaired as well as the driveway needs to be professionally cleaned or whatever is needed to clean the mess and remove the large stain.

  

  Business response

  08/30/2022

  August 30, 2022
  
  Better Business Bureau
  1010 ***************.
  *******, **  85014
  
  RE: Case No. 17777366
  *********************
  
  To Whom It ************************************************************************************************** vehicle was repaired at our facility on Friday August 26,2022. We replaced the defective drain plug gasket and returned Mr. ******* vehicle to him the same afternoon. Then later that evening our store manager and lead technician for this facility drove to Mr. ******* residence and personally cleaned his driveway.Our district manager also reached out to **************** today August 29, 2022 to confirm whether his driveway was sufficiently cleaned to his standards. *************** indicated to our district manager that his driveway looked good and did not require any further cleaning and he is satisfied with the outcome of this unfortunate incident.
              We thank you for your time and attention in this matter. If you have any further questions or concerns, we ask that you contact ** directly.
  
  Sincerely,
  
  
  ********** ******
  Market Director
  Wilhelm Automotive

  Customer response

  08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The store manager **** went above and beyond to resolve the issue. Im very satisfied with the result. Because of his actions I will continue to be a returning customer. 
  
  *********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩