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ComplaintsforPalace Nails Lounge
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Monday August 28th I went to palace nails to get a manicure and pedicure done for an upcoming funeral service. I specifically told the nail technician I wanted pink with black French manicure, he seemed like he understood what I asked him and proceeded with the manicure. He was almost done and I had told him it doesn't look pink at all and he kept saying it looks so natural though.. that is not what I asked for though I asked for pink not ****. It seemed like nobody there knew what I was talking about and it took4 more people nail techs to come out and try to fix the problem . Instead of taking off my polish and correcting the error they tried to cover it up by just adding the pink over everything. This in turn made my nails look absolutely horrible I have all these brush marks that are from the next technician ******* and not doing a quality job my nails are unacceptable there are ridges everywhere and pieces of fuzz that are underneath the polish!! I had to pay $100 for these nails And I am very unhappy! Im supposed to be going to a funeral but now I have to try to get this fixed first. I called and the first person wanted me to come in so they could fix it saying it's such an easy fix and talking like they have to do these fixes all the time and that it's no problem. Well it is a problem because I am not even in town and I would not want him touching my nails again I was very uncomfortable! I asked kindly for a refund and then he went on yell tell my I have to follow labor laws? Excuse me!! Im a customer and I got a service that was half assed I should not have to pay for that and I am not this man's employer I am shocked he was asking me about labor laws! I spent a very long time already on phone and still no resolve he finally said he would tell another mgt to call, that didn't happen I had to call again. This time I explained everything all over again and still no resolve. All I want is a refund I do not ever want to return yo this nail salon. Please help
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.