Business ProfileforDentiMax, LLC

On 10/25/23, ***************** (sales rep) who provided me information regarding the sale flash they were having until October 31st for their Open Sensor. They had a free trial period where we were allowed to try the sensor and if we did not like it, we were allowed to return it. *** let me know that the flash sale would be over in 5 days and that would not be enough time to try the sensor so instead we could purchase the sensor and he would provide a 2 week trial period starting on the day of installation, where we were allowed to return it for a full refund if we did not like the sensor. This free trial period was clearly stated in the quote provided. The sensor was purchase on 10/26/23, we received the sensor on 10/31/23, same day the installation took place. During installation, the technician requested we take an x-ray to try it out. We took some x-rays until the quality of the image was good. The next day we took some x-rays to 2 patients and each one of them complained about how big and uncomfortable the sensor was. We decided to stop using the sensor and return it. *** was contacted on 11/03/23, let him know the issues and our decision to return it. He provided a shipping label and the sensor was dropped off at *** the same day. On 11/13/23, *** sent an email stating the sensor was received but it was damaged and they could not refund the money so they would be sending it back. I spoke to *** on 11/16/2023 to which he said he was only the middle man who was passing on the message. I asked to speak to someone who could help me with this issue and said **** (the director) would contact me. I have not heard back from ****. I received the sensor back and when it was opened, we noticed nothing from the original packaging was there such as the sensor sleeves, the *** extension cable, the VersaRay kit and warranty or protection plan. Only a sensor came back that showed signs of biting. We did not send our sensor back in those conditions as we only tested it on 3 people.