ComplaintsforOnce Upon A Child
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife was at the store last night 12/13/2022 to buy a doll house. It would not fit in our Sequioa so we opted to come back next day with a trailer. The girl at counter "said not to worry I will put on hold for you." We offered to pay twice but were told to "just pay when pick up". Well I am here to pick it up today 12/14/2022 and a Skinny dark haired manager, with No Empathy or Sympathy to the situation just stated. " Holds are for 2 hours, sorry. We sold that this morn and holds are 2 hours. When I asked for the manager I got the classic "I am the manager" like a broken record. With no care to the xmas gift now sold on my daughter who saw it last night. No care to the misinformation given out. Basically acting like we are lying about not knowing about some 2hr hold. (We were never told about). Sorry we do not know their internal policies. I rented a trailer to pick this up and am out my money, time, and have to break it to my daughter no doll house.All the employee (manager) did was toss me the owners business card and said "contact the owner, I cant do anything for you".DO NOT SHOP HERE, the staff is horrible.I am seeking the cost of trailer and time for this business error.Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dates of incident: Nov 15 & 16, 2022 In July of 2022, I had purchased a set of **** toddler shoes for $10, but after taking them home, found that they did not fit my toddler properly. I intended to return them promptly, but ended up keeping them in my car until November when I realized I still hadn't returned them! On Nov 15 2022, I walked into the store holding the shoes plainly for all employees to see that I had brought them in with me and I immediately asked if I could return them outside of their 7 day return window and without the receipt, even just for store credit, since it still had the original price tag sticker inside the shoe. They agreed. They tried to ring up the shoe with their system and the computer said the shoe had never sold. Since I didn't have the receipt on my person, the manager refused to give the shoes back to me, and implied that I had stolen them. I cried the whole drive home. I drove back on Nov 16 with my receipt showing the $10 shoes purchased (see image attached). The same manager looked at the receipt and then checked the sticker inside the shoes she had put aside (she did not computer scan them, just visually checked) and said the numbers didn't match...again, refusing to give me back the shoes, claiming that perhaps an employee failed to scan them when I originally purchased them, but since I had no solid evidence I had purchased them, eventhough I walked into the store with them in my hands on Nov 15...she would not give them back to me, and slandered my integrity by making me out to be a thief in doing so.***I have a voice recording of the Nov 16 interaction between myself and the manager, if that is further desired evidence of the misconduct. I've also included a screenshot of someone else who said they have had a similar experience. It appears their computer system is faulty and they are stealing items that customers have paid for by refusing to give the item back to the customer, even if the item can't be returned.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.