ComplaintsforAspen Dental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On 10-18-2024 at the request of Aspen Dental I returned my lower partial dentures that I was having issues with. They were returned to *************************** Aspen Dental office manager at the ******** location. Aspen Dental keeps insisting that they have provided my insurance Delta Dental a refund back on 12/20/2023. However, As of today, 04-19-2024 Delta Dental haven't received the refund despite numerous calls.This refund that has not yet been received by Delta Dental is causing issues regarding payment to my current dentist, *****************************. I really need your assistance to resolve this issues, please. I'd be very grateful for your time.Business response
04/21/2024
Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!Customer response
04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Customer response
04/23/2024
Good Morning:
This is in response to Aspen Dental asking for more information regarding my account. Following are my information:
Name: *******************************
Phone: ************ (Cell)
DOB: 08-29-1952
Account #: ***********
In addition, just wanted to correct the typo error on the date. It should be 10-18-2023 and not 10-18-2024.
Thank you for responding so quickly and very grateful for your time.
Sincerely,
*******************************
************-Home
************-Cell
Initial Complaint
03/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am an aspen dental client in ******* and have been working in ******* the past year. I called the ******** clinic to replace a filling that came out. They claimed they couldnt find my records but they could find my account and they would have to perform a ****************** and care plan before I could be seen for my filling that came out. I called my clinic in ******* and they sent me the files. I called them after all that effort and they found my files. Now they changed their spiel to say they still had to re do all the screening and charge me all over again. What I learned is they were trying to scam me into paying for the screening services all over no matter if I provided them with records or not. They want to scam people into paying for their screening services or using up their insurance allowance despite them having the required records.Business response
03/26/2024
Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!Initial Complaint
02/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
aspen dental on ************************************************ billed ** over ****** of antibiotics put in my husbands mouth that he was not advised of nor was covered by delta dental insurance. this is an abuse of elderly and is unacceptable- we refuse to pay for this and want them reported.Business response
03/01/2023
The patient will need to submit the complaint directly, with their information before this can be reviewed further.Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Aspen dental. Made my lower dentures. Terrible, they don't fit and they are crooked. Don't come close to matching top plate. Call them and call corporate office. They said they would call back ************************** 3 days. They said before I left office come back in 2 weeks for a adjustment. These are made so badly. They need be remade. But they want me to **** them anyway. They are ugly and painful to ****.Business response
06/21/2022
We will be responding to the consumer directly on this communication. Thank you!Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* Styles
Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son was seen by Aspen Dental at ************************************************************ on 8/27/21. This was for a cleaning and to fill a chipped front tooth. The next day the filling in his front tooth came out. When I called, the office said it was not guaranteed and that he could never bite into any food again. That was $301. We immediately went to ************************* in *********************** ** who filled his front tooth and guaranteed it for 1 year. He has had no issues since. I cannot get this resolved but its obvious they dont know what to do when it comes to fixing a chipped tooth. They wanted to put a crown on it! For a small chip!Business response
09/10/2021
Responding to a BBB complaintInitial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
When appointment was made for cleaning only,when I got there they refused to clean my teeth and wanted to do other things i said that isnt what my appointment was for they refuse to clean my teeth.Manage said no charge to receptionist when I was leaving .now I see that theres $136 on my credit report never received a **** never heard from them again I had to go to another Dentis that week which they did do the cleaning $45. I want this taken off my credit report ASAP as Im trying to buy a house since they did no work there should be no **** definitely not at the credit bureauBusiness response
09/07/2021
Response attached.Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was quoted **** for ALL my dental work to be completed. I have 2 insurance policies and was told they pay VERY well. After weeks of waiting for scheduling only a VERY EXPENSIVE cleaning was completed and a root canal and crown. I was to have A LOT MORE work according to my first visit. When I leaned it would be **** for just work that HAD been done I stopped any other work. I was given a very expensive tooth brush and told it was covered. Medicines during the cleaning that were not covered but told they were. It has been over a month since I've been there. They will not refund the money I've paid for work that will not be done.Business response
09/03/2021
Responding to a BBB complaint
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
33 total complaints in the last 3 years.
16 complaints closed in the last 12 months.