Complaints

This profile includes complaints for Adams Disaster and Restoration Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adams Disaster and Restoration Inc

  600 S 56th St Ste B-14 Chandler, AZ 85226-4206

  
• 

  Adams Disaster and Restoration Inc

  2120 E 6th St Ste 7 Tempe, AZ 85281-3081

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just before Christmas we had a water leak in our bathroom. Our homeowners insurance company, ********, recommended Adams Disaster and Restoration to us for the repairs we needed. The company came and removed the wet walls and carpet padding and tile in the bathroom. Then they completed the abatement and mold removal. They repaired and repainted the hallway walls, but they refuse to schedule a plumber to finish the bathroom. We paid them $3,526.87 from ******** through, ********** but they are arguing that they need more money to complete the repairs. We would like to know exactly what Adams D &R has spent the $3,526.87 on and how much more they require. ******** says they have issued supplemental funds to complete the repairs, but Adams is taking way too long to finish the job! Every time we call they we have to speak to a new person as they have a high turnover rate at thier company. There is no consistency in our dealings with them and we feel taken advantage of. Please help us resolve this matter soon. We are contacting a lawyer.

  

  Business Response

  Date: 04/01/2025

  It seems there has been some miscommunication or confusion regarding the completion of the repairs at the property. We are currently waiting on approval from the insurance company for a supplement needed to proceed with the project. Weve been in contact with the adjuster and are actively working to get an update. At this time, we are at a standstill until we receive approval for the plumbing repairs. We are in contact with the homeowner and will provide an update as soon as possible. 
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start?? Im going on nearly a year of Adams recking my house with poor craftsmanship and not completing the job!! I was promised a finish date by the contractor of July 22, 2024 yet, here I am at the end of December with a floor with no underlayment, which they DID NOT COVER & has missing chunks before they left! Not to mention everything they broke on the outside as well as the inside of my home!!! They did replace the stove they broke, but -completely over billed on packing things out ($8000+) which was completely erroneous!!! They claimed to use many materials when they did not, cataloged tons of hours, when they did not work. They really took complete advantage of the entire situation and Ill spend another year fighting the paperwork, all the while, my house is STILL NOT RIGHT!!! They left me without a working kitchen sink, no hot water and a ungrouted shower that sprayed only to a wall!!! They trashed my house, leaving it a complete mess sheetrockon the inside as well as the outside .. their trash is still literally at my house!!! Recently was displaced from my house AGAIN so they could do the final list which was NOT DONE!! Then they said they would reimburse me for my hotel expenses because I couldnt even live in my own house since the end of January 2024 when this first happened, and they reneged!!! This entire year has been a complete nightmare, not 1 but 2 PROJECT MANAGERS that did not make true on their promises, yet are asking for more time!!! Ive had to file a complaint with the *** AND THEN my battle is NOT OVER!!!! The owner of the company came out to address SEVERAL complaints of painting over fixtures, broken drywall, things not fixed correctly and then did NOTHING about them!!! Tomorrow we meet with the *** investigator to see what the next step in this nightmare will be. Ive not been able To Celebrate holidays or birthdays and yet still the nightmare continues because of so many faulty items and subpar craftsmanship.

  

  Business Response

  Date: 01/13/2025

  We are currently in the process of working with the homeowner to resolve any and all issues. Once we have completed and resolved everything we will update the BBB. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a verbal agreement with ***** ***** to demo and reinstall laminate in 3 bedrooms, hallway, and living room on 9/23/24. They have been scamming me and my insurance company with inflated pricing and extension of our stay in AirBnb(s). They packed us out on October 14th so we have been in an ****** since October 13th. As of 11/4/24, they have only demo'd part of the job and have not started replacing floor so we have been out of our home for over 3 weeks unnecessarily.

  

  Business Response

  Date: 01/29/2025

  Complaint was resolved. We gave June her money back for the rebuild.

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  June Outson
  
   
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2024, I contact Adams D&R because I had a water leak. They came and started immediately busting holes in my room and garage and identified the leak. They were paid for the water mitigation, but have been dragging their feet to complete the restoration of my room and garage. I asked them to provide a detailed cost of the remaining work. They kept telling me they could not provide that until the work was done. I said I want to see the cost and I didn't want to sign any other paperwork until I knew how much it was going to cost. They just stop returning my calls. I called and emailed every day until August and they finally came and patched up the sheet rock and painted the garage and bedroom. After the painting, it started all over again. They would not return my phone calls and emails. I needed the flooring on my room to be completed. Finally, October 11th I called and said I was asking to end the contract and I would get another contractor to finish the flooring. I asked them for an itemized bill showing the charges for the work they have completed and they refuse to send it to me. I have called and emailed every day. My insurance has even tried to get them to work with me. All they keep sending me is a Non-Disparagement Agreement to sign. I told them I did not want to sign it until they sent me the itemized billing. I bought my own paint, flooring and base boards. I wasn't going to pay them for the items I had paid for myself. I keep getting the run around and have called everyone in the office and sent multiple emails. I just want to pay for any outstanding bills. Any honest business should be able to provide a list of the work that was done and do it in a timely manner. I also don't think I should have to pay a cancelation fee because of the unsatisfactory service and nonresponse. It has been over 5 months and I still do not have closure with this business. I am requesting help to resolve this in a professional manner.

  

  Business Response

  Date: 11/01/2024

  I wanted to provide an update regarding the reconstruction process following the water damage incident. As is typical for these claims, the review and approval process can take about 3-6 months from the time of the leak until reconstruction is completed. When the adjuster came out to write a preliminary (initial) estimate, they missed measurements which delayed the process of the reconstruction. Therefore, to keep things moving scheduled the drywall, texture, and paint per the scope of the original insurance approved estimate while we waited for a supplement. The original estimate was dated on 6/4/24 for $2,661.40 in which we helped her on her deductible for $1,000. She signed the construction work authorization on 7/13/24, and it was sent on 7/8/24. She paid us from the insurance amount totaling only: $1,661.40 on 8/28/24 at 5:46 PM. She was then scheduled for our soonest availability one week later 9/5-9/6. I have provided the completion photos minus the flooring as her insurance company did not have the correct measurements to proceed with scheduling the flooring as we submitted a supplement for the correct measurements.
  We completed everything outlined on the scope of repairs MINUS the flooring from her insurance company. We have explained to the homeowner us as Adams only work off of Xactimate which is what her insurance company provided to us. Which means that is our itemized "bill" and scope of work that we completed/rendered. We then got her a supplement approved for an additional $3,845.83, putting it at a total for the Replacement Cost Value (RCV) of $6,507.23. 
  The cancellation fee is stated on our contract as Adams Disaster and Restoration got her an additional $3,845.83 for her repairs. Therefore, her insurance company did not provide her enough funds to complete the rebuild from start to finish. Therefore, we are not charging the cancellation fee, and we are only requesting for her to pay her deductible and then her account will be closed. 

  Customer Answer

  Date: 11/03/2024

  I have not heard from them. They keep sending me the Non-Disparagement Agreement. I replied and asked them to send me an itemized bill. I have not heard from them. Their email they use to send the docusign form is **************************************************************************************************************************************************************************************************************** This is for complaint #********

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/2024, I hired ****'s D&R to mitigate water damage in my home. Despite my explicit request for confirmation, the company falsely claimed that the pack-out was approved by my insurance company and misleading me into allowing them to begin work without authorization. The next day, my insurance adjuster informed me that they had not approved the pack-out and then instructed ****'s D&R to stop the process immediately. Despite this, ****'s D&R failed to return my belongings and furniture on the same day.During the wait for insurance approval to rebuild, the insurance company requested a matching report from ****'s D&R, but they refused to provide the report, despite repeated requests. In the end, they agreed to email the report to my insurance company and CC me right after the phone call. However, neither my insurance company nor I received the email. When I called them next day, they claimed the email bounced and would resend it again to both my insurance company and I, but they lied and never did.I have lost trust in ****'s D&R and want to terminate the contract. They failed to provide the matching report, causing delays of the rebuild. They are holding my belongings and furniture hostage and attempting to charge me for unauthorized pack-out, pack-back and storage costs. ****'s D&R has no reason to keep my property for months. They are also attempting to charge me a 30% cancellation fee when they failed to do their job and no work has been done on the rebuild.

  

  Business Response

  Date: 06/20/2024

  We do not agree with several of your accusations, some of your points are valid, but on the other hand please understand that we can make several arguments in our favor regarding this whole situation as well.  However, at this time our goal is to hopefully proceed with resolving all matters as fairly as possible for both parties which is why we have provided our final proposal which is as follows: Water Mitigation: $6,296.95 - This total reflects all services rendered based off of industry standard pricing and billing practices and payment was approved and issued by the insurance company based off this total. Content Manipulation: $1,085.28 - Adams D&R is willing to not charge for any of the packing materials, transportation, storage fees, etc. and is willing to reduce the invoice and only charge the amount that was approved and issued by the insurance company for the content manipulation. This total is reflected on the repair scope provided by Progressive dated 5/6/2024 which includes the following line items: 22, 40, 52, 57, 62, 67, 72, and 78. Adams D&R is willing to not charge for the packout/packback services and will accept the charges/fees that Progressive allocated for the shifting of the contents on their approved scope. Rebuild Cancel Fee: $1,000.00 - Adams D&R is willing to reduce the 30% cancellation fee from $5,157.31 to $1,000.00 to cover our estimator's and in office rebuild staff fees even though we have a signed contract agreeing to pay cancel fees if contract is breached. The final amount that Adams D&R is willing to accept to settle all outstanding invoices totals: $8,382.23. If you are not willing to accept this reduced offer and you wish to proceed by taking legal action please note that we will not be honoring this amount as this is a settlement agreement only.

  Customer Answer

  Date: 06/24/2024

  Thank you for your letter outlining your final proposal for settling outstanding invoices. I appreciate your willingness to negotiate a resolution. The evidence presented will ultimately decide the outcome, and I'm confident that a close examination of the facts will confirm my claims, which are supported by solid evidence.
  
  I initially disputed the water mitigation fee to ensure it aligned with the services provided. Upon reviewing, I noticed that $1,168.78 was charged for services not rendered, and $1,149.76 is questionable. Despite requesting a detailed explanation from your staff, I received no response. Although I have evidence to support my claim, I'm willing to waive this dispute as a goodwill gesture, as indicated in my pre-litigation proposal below.
  
  I still prefer to reach an agreement. However, I disagree with the content manipulation and rebuild cancellation fees, which I believe are unjustified and invalid due to violations. I have evidence to support my claims of violations. If we cannot come to an agreement on this point, those charges will be billed to my insurance company, which will investigate the issue. Additionally, I will instruct my attorney to address these disputed charges and work towards a resolution.
  
  As you mentioned, further back-and-forth would be a waste of time. I will stand by my pre-litigation proposal:
  1. I will waive the dispute charges and pay $6296.95 the mitigation fee.
  2. You will return my personal belongings and furniture that were not authorized by either my insurance company or me.
  3. Both parties will end all disputes and release each other from any further claims.

  

  Business Response

  Date: 06/27/2024

  Adams D&R has already significantly reduced the fees and costs (by thousands) that are owed to us based on the services rendered, contracts signed, and funds that were issued to you from your insurance company.  Our final proposal is as follows: Water Mitigation: $6,296.95, (these funds were issued to you by your insurance company to pay for the mitigation services provided by Adams D&R) Content Manipulation: $1,085.28, (these funds were issued to you by your insurance company to pay for the  content manipulation services provided by Adams D&R) and the Rebuild Cancel Fee: $500.00 Adams D&R is willing to reduce the 30% cancellation fee from $5,157.31 to $500.00).  The final proposal is more than fair, and if you are not willing to be reasonable then we will proceed with sending the account to our legal counsel and there we be no reduced settlement offers and interest and attorney fees will be added. 

   

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1234, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, subject to the following conditions:

  
  1. I will give them the payment on the same day they return my property in good condition.
  2. Both parties relinquish all claims and disputes, and release each other from any further claims or disputes.
  

  I consider these terms to be integral to the resolution of this complaint.
  
  Regards,
  *****************
   

  
  

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The restoration department came out in Aug of 2023. I gave $4,885.53 to have their build back department install/repair a shower that had to be removed do to to a leak behind the wall. I have been given the run around for months, I've asked for my money back several times but, to no avail. No follow up is ever been initiated by the Company I have to call and explain myself every time. The last attempt of a resolution was in Feb when I agreed to " One more Chance" to resolve the ongoing issue. Parts and supplies were ordered and was told they would be in by the end of Feb. Once they came in, some one would call and schedule the install. This is now March 15th no one has called yet. I called them today and was told someone would call me back still waiting

  

  Business Response

  Date: 03/23/2024

  Per our reconstruction team, we are currently working with the customer towards getting the issues resolved.  I believe since he submitted the complaint back on March 15th we have since then made progress and once everything is 110% resolved/completed we will update the BBB.  However, I believe we are on site at his property right now and the concerns that were in the complaint are getting addressed. 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jase Adams lived next door informed my wife he could take care of filing the claim for a small roof leak after fighting back and forth with ****************** refused are claim but paid Adams restoration for their expense which they did nothing but brought in drying equipment. **** told me and my wife he would work with us to repair it . We are both disabled. We have attempted to contact **** with no response even called office and left messages. Since he moved out next door he just left us with out any help even though the company got a couple of thousands of dollars from are insurance company and they really did nothing to earn it. We had the roof fixed and the drywall partially repaired in the living and after cutting the wall there was no mildew from the water . We just want **** to fix the rest which should not be very long

  

  Business Response

  Date: 03/19/2024

  This is the first that we have heard about this issue/concern,we have zero notes on the customers file regarding contacting us needing any additional services from us, so we apologize for any misunderstanding on our end.We will have our reconstruction coordinator reach out to the homeowners within the next 24 hours to schedule a time for one of our project managers to meet the Gandys, visit the property, and see what repairs are needed so we can proceed from there.  Again, we apologize for any miscommunication on our behalf, however I can ensure that now our rebuild employees are aware of the circumstances we will proceed with getting this moving forward ASAP. 

  
  Regarding the mention of the payment that Adams D&R received from the insurance company, that payment was only for the services that were provided.  Our billing is based off Xactimate pricing, which is a universal industry standard billing system,therefore our charges are in line with proper billing practices that are used in conjunction with insurance company pricing and approvals.  ********************* would not have issued the payment to us if our billing was not supported, warranted and accurate.

  
  We look forward to helping the Gandys get their home back to pre loss condition.  Please feel free to contact us with any questions, comments,or concerns and we would be more than happy to help assist.  

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been bullying ** as customers and has been trying to get us to pay more money then we owe. We signed a TBD Work authorization and a Work order for Water mitigation. After the demoing we were unsatified with the company for numerous reason, main reason being lack of communcation and making me sleep next to a toliet. We were asked by our insurance to get an estimate for our rebuild side and it took them over 2 weeks for us to get it putting our project at our halt and causing us to have to extend our hotel. We decided to go with another company where they decided to tell us that we owe them over $10k as a cancellation fee. They never did any work for the rebuild side and we never approved anything. Their work has been completed for water mitigation and while trying to get our pack back for our belongings, they are now refusing to do so. They are telling us we owe them $18000 for the pack out even tho that should of been handled through our insurance. Im 33 weeks pregnant and have had the worse experience with this company. I have been trying to close this out between us and move on and they seem to be refusing. Ive called multiple times to try to recieve our items and not once was the pack out total mentioned to me. We had a total discrepancy for water mitigation where they were trying to get more money from us then what was paid by insurance. Now that we resolved this, they are refusing to give us our property back. This should of been sent to insurance a long time ago and they are the ones who have told us they have an open line of communication with our insurance. I'm due in 7 weeks and I've currently been living in an empty house with only a bed. Im trying to close this job out as I want to be prepared for my newborn but they dont seem to care and want to make this as difficult as possible with us. We are willing to pay them the water mitigation owed to them after we receive our property. I've given them multiple chances to tell me about it.

  

  Business Response

  Date: 02/14/2024

  To be perfectly clear, I think this is a complete misunderstanding between Adams, ****** and *****. We only charge what the insurance has approved hence why we only communicate to your insurance company for payment until we get confirmation from your insurance company that you have been paid for the work that we have completed. We do NOT bully customers, we only ask to be paid for the work that we completed as you were paid by your insurance company as it was confirmed by State Farm to *****. And to state that we are "bullying" ****** and her husband is completely false. They have cussed out multiple employees, been extremely hostile and rude in which I can state this as we heard this in the office as well as our phones being recorded. 

  The homeowner has also not paid their deductible to their contractor in which they are required to do as their insurance company will inform them as well. We understand their frustration and trying to work with them as best as we can, but I know that ******* spoke to you and your husband to come up with a for solution to this problem. We ultimately need to be paid for the work that you have been paid for that Adams has rendered. Once that is completed we are more than willing to bring your items back to your property. We are trying to make this process as smooth as possible for you, so we are unsure why you are not willing to work with us. Once we receive the check, we are more than capable enough to put you on the schedule to return your items that is stored in our warehouse. Maybe to compromise, due to ****** being far along in pregnancy, ***** (her husband) can come to our warehouse and we can have a meeting in person to discuss any and all issues that have transpired during the process. 

• Initial Complaint

  Date:09/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am special needs and have been unable to use my shower facilities for over 3 months. The company keeps putting me off, promising a solution but rebuild has not happened. They have been paid by insurance company as well.

  

  Business Response

  Date: 11/15/2023

  This complaint was responded to back on 9/21/2023.

  Here is a copy of our response below: 

  We submitted a supplement for the custom-made handicap shower pan, as her insurance didn't give us enough money for the special order shower pan. We just spoke to ****** yesterday stating we're only waiting for her insurance to approve the shower pan so that we can move forward with the repairs. We have completed everything on the job besides the shower pan as we're waiting to get it approved, again as we stated to her yesterday. She calls into the office screaming, which we understand, but we have to wait to get approval from her insurance to move forward. We're trying everything we can, but it's in the hands of her insurance company at the moment.

  Since the response that was provided on 9/21/2023 (that doesn't sound like was received) there has been an update which is we are just waiting on the shower pan that needed to be special ordered (which we should be receiving today or tomorrow) and we are scheduled to install and complete the repairs this Friday.  

  Customer Answer

  Date: 11/15/2023

  Job remains unfinished! The business states that ****** calls to their business screaming! That is not possible as ****** is special needs and has the mentality equivalent to an 8yr old. We just want the job completed and we can go away!

  

  Business Response

  Date: 01/03/2024

  Adams D&R is currently working on getting the repairs completed at the property. The only punch line item that remains is the installation of the handicap rails, which is scheduled in the next few days to complete the project. 

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all started in September 2021 with a sewer smell coming up through my kitchen sink, which then led to a plumber discovering toilet leakage under the tile floor. Over the last two years, ADR did the following damage to my home:nicked piece out of wall scratched bathroom mirror scratched dining table scratched 2 wall shelves lost wheel from TV cart broke leg off of couch tore weather stripping by all three doors broke/scratched 10 photo *******3 20x18 ******* ******* art print.broke candle left feces/cigarette butts in backyard/driveway lost broom lost spin mop broke (in 4 places) handmade necklace bought in ********* damaged with water a book I wrote a chapter in I had to pay several hundred dollars for cleaning and laundry assistance, after my house was left in shambles. (Some mistakes have been taken care of: ADR replaced a bathroom vanity they broke in half, they painted over some epoxy stuck on the walls, and they filled in a chip theyd nicked out of the bathtub.)And they replaced the flooring, which is still not satisfactory. The *** appears to be coming up around the plank edges.For the rest of the damages, they refuse to take responsibility.Finally, the sink sewer smell is not present every day, but it hasnt been fixed, either. I have to keep it plugged at all times.I have photos of all damages and would prefer to send the contract and photos by email, if possible. Thank you.

  

  Business Response

  Date: 11/15/2023

  This account should be resolved as Adams D&R has completed all work and the homeowner has paid the balance owed for the agreed amount for the rebuild services rendered.  As of 9/12/2023 this customer's file has been closed out as payment was paid in full on this date and therefore the repair work was also completed.