ComplaintsforGurr Brothers Construction

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My families home flooded in November of 2023. It is now August 2024 and Gurr Brothers Construction has still not finished the job. They have not lived up to their word on any timelines/deadlines. Any work they have done thus far has not been up to par and we have been living in an unfinished home for the past 2 months because our insurance even told us that the job shouldve been done by now so they are no longer paying for us to stay elsewhere. We have no kitchen and only 1 functioning bathroom. We have 2 small children and have been forced to live in a home with torn up walls, construction dust, random nails on the floor, torn up bathrooms, and no kitchen. We have contacted them and tried everything to get someone to help us! We have had no such luck and are suffering. We have already paid them $40,000!

  

  Business response

  08/31/2024

  I want to start off saying that Im really sorry that your family has had to deal with this for so long. Living in a home thats unfinished and not up to par is something no one should have to go through, especially with two little ones.
  I want you to know that were committed to finishing the project. ***** will continue to stay in communication with you, and well make sure everything is done right and as fast as possible. Your project is a priority for us, and were working hard to get it across the finish line.
  We appreciate your patience, and we're looking forward to getting your home back in shape for your family.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Employee named ************************* has harassed us, threatened us, and even left fake reviews on a business I'm associated with.Completely unprofessional and unethical. It appears **** brothers allow employees to be threatening to other consumers and it's uncalled for.Get control of your employees

  

  Business response

  04/22/2024

  Thank you for reaching out. I am writing to extend my apologies for the recent behavior you mentioned that was displayed by ******* towards you.

  Please know that I am deeply sorry for any distress or discomfort caused by his actions. It is never our intention for anyone to feel disrespected or undervalued in any interaction, and I understand how their behavior may have fallen short of our standards. Rest assured, we take such matters seriously and are addressing the issue internally to prevent any recurrence.

  We'd like to clarify that according to our records, *********************** has not been a customer of ours. Any interactions between **** and ******* appear to be a personal matter and should be handled accordingly. Again, we sincerely apologize for any distress caused by this situation. We trust this matter can be resolved directly between the parties involved.

  Customer response

  04/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We made the mistake of hiring 24 Hour Flood Pros ******* to fix water damage, which is owned by **** Brother Constructions, back in January 2024. Over the course of 2 months, we have: Gotten an empty checkbook stolen by temp workers hired from HireQuest, and money stolen using checkbook Had our garage door damaged and repaired, but got threatened with legal action because ************* Pros did not pay the garage company Taken months to get a hold of someone and any documentation for insurance claim Price gauged, and taken advantage of I'd recommend staying as far away from 24 Hour Flood Pros (the company) as well as anyone associated with owning a franchise of it.

  

  Business response

  03/27/2024

  Chengsu,

  I want to start off with an apology. It is never our intention for a project to have any issues, let alone multiple. I want to apologize for the bad experience that you've had up to this point. I understand the frustration that comes with these issues and you didn't deserve that. On top of the devastating water damage you experienced in your home these additional issues just cause unnecessary stress and make the entire situation worse. I am sorry that you had this experience because of us.

  I understand that the issues have been addressed and taken care of but that doesn't mean they didn't happen. Again, I apologize for the additional stress that was caused by us and I hope that we are able to move forward and get this portion of the project closed out for you so the reconstruction portion can begin. 

  The insurance carrier has received all the paperwork they've requested from us up to this point. I understand that ***** is completing his review of our invoices. I look forward to working with him on this and coming to an agreement regarding our invoices. I know that he has the appropriate clearance to handle such a large project.

  Unfortunately, we lost a couple weeks with the initial adjuster that wasn't able to complete the review of the invoices because it was above and beyond her training and clearance and she shouldn't have had such a large project assigned to her. But with ***** in place, I am confident progress will be made and conversations will be able to happen because he has the experience and knowledge to handle a claim of this magnitude. As of Thursday last week, ***** was able to walk the project and get an understanding of what needs to take place. As he requests additional information we will get it submitted to him for review. 

  Thank you for your time and I look forward to helping bring this portion of the claim to a close for you.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a claim with insurance to resolve water damage in my bathroom. **** Brothers was referred by our water restoration company. They made minimal contact with me. They collected $1400 for a deposit and then later charged me $3242.71. They ordered a shower without ever installing it as well as a vanity. The flooring was never ordered or installed. The only thing they did was put up drywall above the shower, covering a very small space. Nothing else was repaired.

  

  Business response

  02/22/2024

  An agreement has been made and a refund issued back to the original form of payment.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Aug. 2, 2022 I had a pipe in my house break and I hired the **** brothers to replace the walls and floors in my house. Over that time the company was slow to repair my house and I was lied to a lot by a *********************** and **** (unknown last name) about what was going on with getting my house back together. I finally had to contact ******************* and explain to him what was going on and i wanted my house back together. The work was completed around the beginning of October 2023 (hard wood floors, kitchen, cabinets some drywall and painting 15 months) when they were moving my household good back into my house they lost one of my kitchen chairs and told me to take that $100 out of the pack back also the arm of my sofa has been broke off. Talking to someone named ******************************* she said it would be replaced and she would get the company to replace both sofas so they match. I reached out end of oct and told ******************* that I just want my sofa replaced. He said they will let me take the money out of the pack out same with the missing chair on Oct 27, 2023. Since then they have not been emailing USAA and when they did they did not provide an estimate for the pack back so they will get paid. I want this company to replace what they have broken.

  

  Business response

  12/18/2023

  I apologize for the delay in this being resolved. We have had several attempts to contact the insurance company to get this resolved. I am not sure why the insurance company is not responding. We have made attempts to contact them by phone and emails with no success. 

  Dates attempted in the last 3 weeks:

  11/22, 11/29, 11/30, 12/5, 12/6, 12/12, 12/13, 12/14, 12/15 and 12/18. 

  The adjuster is non-responsive to us. I know that she has replied to ***** but for some reason won't acknowledge our calls or emails. If there is another adjuster, we can start reaching out to them. 

  My goal is to resolve this as fast as possible. The resolution will be quick with a response from the insurance company. My hope would be that we can hear back from the adjuster and have a resolution the same day. 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Way too much to list.... this has been an ongoing issue since we signed our contract, 2 years ago. They are very aware of the issue but keeps deflecting the responsibilities of the contract. We've made every single payment and on time. Our losses have reached the 10's of thousands at this point.

  

  Business response

  11/03/2023

  Thanks for reaching out and we are happy to help troubleshoot your system. We had technicians out at your house on 10/25 and 11/1 to troubleshoot the down inverter. We updated the firmware and did a reset and repair of the system on 10/25 and got the system back up and running. 2 days later it failed again and we were back out on 11/1 and replaced damaged breaker connections and re-tightened other connections in a full system troubleshoot. The system was turned back on and has been working to its maximum capacity since. 
  
  As we discussed during your call, leading up to this we completed a reasonable level of monitoring of the system and there were no alerts, errors or issues on your system that would have required additional attention. There have not been any error notifications to your system to show that it wasnt working properly. 
  
  We have escalated your concern to SolarEdge so they can verify if the equipment is acting abnormally and warrants a replacement. We will keep you informed of what they say. 
  
  We will also continue to monitor your system to confirm that it is functioning as intended. 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been out of our home since Dec 25 of 2022. We keep getting excuses on why no one is able to finish the work necessary to move back in our home. Appliances that have been moved out in the garage are not covered up and are now destroyed. Contractors are using my garage as a workshop and smoke lounge. Paint, trim, bathroom, plumbing, kitchen and electrical are not done, nor do we have a tentative date of final repairs. All our belongings are still in a storage with no idea whats actual damaged. Our furniture was wet along with our possessions that were thrown into boxes. Id like a date of return to home as soon as possible.

  

  Business response

  10/23/2023

  Hello , 
  I understand your frustration on your reconstruction project. Unfortunately, it took longer than normal for your insurance company to come to release initial fund to start your project and even as late as last month still have been going back and forth with final approvals. We have been in communication with your insurance company as well as your wife ******* on all material selections and install dates. As we discussed when we meet her onsite with the adjuster we have a tentative finish date of the beginning of November leaving enough time to return your personal property and reevaluate it for any future damage . Having limited space inside the home we did store the appliances in the garage as it would be safer than in the construction area. I did discuss the condition of the stove with ******* last week during our progress meeting to discuss further selections of materials. I informed her that if it is not cleanable that we would be happy to replace it . 
  Again I do apologize for the frustration you must have, it is our intention to return your home in better condition then it was pre-loss. We are committed to completing this project in the time frame discussed with ******* and adjuster. If you have any further questions or concerns please do not hesitate to reach out so we can address them. 

  
  Thank you,

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** Brothers roofing was contracted to replace my roof. They were to start work on Tuesday October 11 and be completed by Friday October 14. They did not start when promised and when they did show up they would only work an hour or 2. On Friday evening a storm started to roll in. I contacted them and was assured that the unfinished roof would not leak. That they had prepared for the rain. It leaked and very severely. When I contacted them they said they would take care of it and pay for any damages that it caused. They sent a restoration company to assess the damage. Then I was I formed they would not pay for any damage because it was there before. My roof did not leak before they started this job and removed some of the old tiles. I am now seeking a lawyer to help resolve this issue. They did not complete the job on time and I was told that other jobs took priority over mine and they did not keep their word to repair the damage. I now live in an unsafe home due to the ceiling falling in and insulation that got soaked and is could be growing mold.

  

  Business response

  12/12/2022

  We reached out to **** the same day we received this complaint and she informed us that she will be out of town and unable to meet with us until after Christmas. We informed her that **** Brothers wants to fix the interior damages and will contact her when she returns so we can complete the repairs. 

• Initial Complaint

  06/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On September 22, 2021, I came home to find my condo flooded. The ceiling in my dining room, living room, master bath and laundry were all damaged from water. The unit above mine had a broken water heater and leaked into my unit causing $30,000 in damages. I filed with my home owners insurance to get the claim process going quickly. I used CSE Insurance out of *******************. The restoration company (Service Master Restoration) came over in October and demoed the condo. I was down to studs in all the rooms listed above. Gurr Brothers Construction was the company used to begin reconstruction of the condo. ************************* was in charge of the project and came by early October to do a walk through and estimate. I was told the project would ***********-8 weeks to fully be completed. Ideally, it would be complete by Christmas 2021. ****** messaged me on November 5, 2021 with a video walk through of the completed wall and paint job. Next step was picking out a new flooring. I chose a style on November 8, 2021. I don't have an exact date, but unfortunately the flooring I picked was no longer available and had to pick a new style which delayed the flooring. It was not until February when the new flooring was installed followed by the base boards on February 16, 2022. Shortly after, there was another leak and water damage coming from water heater that leaked onto my new flooring in the dining room. Apparently the pipe was corroded and no one caught that when the condo was down to studs. I had to file a new claim and was told by ****** they can make it work easily. Well, the extra flooring I had paid for under the first claim was taken by one of the workers and I had to pay for more flooring even though there was plenty extra already paid for by me the first go around. My laundry room drywall had to be demoed (again) and today (June 02, 2022) its still down to studs and my floors are ripped out. I was told this entire project would ***********-8 weeks and now its going on 9 months.

  

  Business response

  06/13/2022

  We have scheduled the remaining repairs. *** has his crew working there and plans to finish by Wednesday, 6/15. 

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company was referred to us by a water restoration company for home repair. We had a slight water leak from the failing bathtub. The company came out and did the work for four months to replace the tub. **** Brothers completed it on 10/15. On 12/25, a significant water leak occurred with the new tub that **** Brothers installed. I contacted a plumber to find out what the issue was and determined it was due to the overflow drain was not installed correctly. I contacted the **** Brothers to have them fix the issue. They had their plumber come out, attach the overflow drain to the tub, and modify the pipe to connect the tub. I asked that the company cover the water mitigation, drywall repair, and painting due to their negligence in not ensuring their work was done correctly. They have since stopped responding to my emails or texts. I have spent $3728.28 fixing the issue, and I expect the company to pay for my costs. I gave them the option to fix their problem with their resources, but they chose to ignore me and respond to my requests.If they choose to ignore this complaint, I will pursue further legal actions against the company until I receive compensation for my loss.

  

  Business response

  05/23/2022

  We have issued a check back to ************************* for the amounts he outlined in his complaint. Total amount refunded is $3,728.28.
  
  
  I called and left ****** a message about the check being issued to him and sent him an email. 
  
  
  Let me know if any additional response is needed from us. 
  
  

  Customer response

  05/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

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