Business ProfileforQuick Lock & Key

Dear Better Business Bureau,I am writing to file a formal complaint against a technician named ************************* regarding an incomplete service on my 2012 Prius.On 07/09/2024, ****************** arrived at my residence around 10:30 AM to program a new key for my vehicle, as I had lost the original key. After approximately 30 minutes, he informed me that while the key was programmed, it was not functioning correctly. I paid him $160 for the key at that time. He assured me he would return at 6 PM to resolve the issue.When he returned in the evening, he spent another 30 minutes working on the car but was still unable to fix the problem. He requested an additional $20 for the programming, which I paid, bringing the total to $180. He claimed that the issue was not related to the key.Subsequently, I contacted another technician who fixed the issue in less than 20 minutes. This technician confirmed that the problem was with the key. He provided a new key, which resolved the issue, and I paid him $200 for his successful service. The second technician also provided me with a receipt for his work.I contacted ****************** to inform him of the situation and requested a refund for the incomplete service. However, he refused to refund the amount, insisting that he had programmed the key correctly, despite the key not working.Given the circumstances, I am requesting assistance from the BBB to resolve this matter and obtain a refund of $180 from ****************** for the incomplete service. I have attached a video that clearly shows the key was not working and a copy of the receipt from the other technician.Thank you for your attention to this complaint.