ComplaintsforMassage Envy Spa - Mesa
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for a membership with massage envy in dec 2020. I was explained and told I can book a massage same day because I work a regular job and own a business my schedule is very crazy. They assured me they will always have same day appts available. Starting month 2 I realized thats not the truth and have had to drive 15 miles away at one point for a massage. Afterwards I would try to book and would be told they have nothing for a week but I can enjoy a facial with my credits. I didnt sign up for a facial membership.. they promised i me enjoy it. They just kept pushing stuff j didnt need in exchange for my credits. I got to the point where I just cancelled my card because they relentlessly kept charging and not having appointments available for the next week.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.