ComplaintsforGreen Machine Pest Control

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Aug 14, 2023, a tech came out to treat property for rat infestation. I paid $750 to seal off all access points where rodents could enter. The area to the electric room was not sealed off. I then paid $499 for extermination of the rats and removal. Then I paid $950 and closed the office for a full day for them to clean out the ceilings. I lost revenue due to closure on the day they came to clean. They said it would *********** hours and they were done in 3. They assured me that the building was treated and cleaned and the rats did not have any access points. However, a few weeks later, we opened the electric room to find f**** EVERYWHERE! There was an opening in the door frame to the outside that was not sealed off. There is opening in the electric room through a hole surrounding the duct where rats entered. There is a crack in the cement also. The serviceman told me I had to pay extra to smoke the plumbing pipes because he felt the rats were entering through the plumbing. I was told they are roof rats. There is a clear opening to the outside and f**** in the room that was not treated. I tried calling ***** the owner and ****** the manager. I want a refund

  

  Business response

  05/22/2024

  When we did the Initial inspection and sold her our services, the electric room was stacked with boxes and items that did not allow us to see all of the flooring or walls. We are only able to quote things that we can see. There can always be unknowns that change the price later if they are found and valid for the extermination process. We did exactly as discussed.  We sealed up the areas that were discussed, and we set traps in the areas we discussed. The sanitation and removal of the droppings in the drop ceiling were completed as discussed and the time it took to do the job shouldn't matter because the job was completed thoroughly. But for this discussion it might as well be noted that the job was completed in half the time because we sent 3 guys to do the job instead of 1, so we completed it faster. As for the additional rodent issues that are the basis of the complaint, it was only after the boxes and materials in the electrical room were moved so that we could sanitize the area and remove the droppings that we found another possible entry point. It was noted during the sanitation but ****** did not want to take action because she didn't want to pay for additional work to be done. She complained later that there were new droppings in the electrical room and she believed that there were still rats getting in, and we referred back to the noted reference of an additional entry point that she did not want to pay to have sealed up. She claims all entry points should have been sealed under the initial quote. I confirmed that all contracted work was completed. This was a NEW entry point that was found after the inspection and that it would be a new fee and she decided at that point to claim she wanted ALL of her money back.  We did the work she paid for. We even went back on site several times to re-inspect and re-clean areas that had droppings because of the new activity (at no additional charge), and then she filed this complaint. I stand by the work that was done. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The technician wasted over 3 hours of my time as he walked off the job site without even beginning his work and sat in his truck refusing to work as I called his employer numerous times urging them to get their employee to complete our scheduled service. The technician, ********, claimed to not like my attitude when I could not point out the areas of infestation. I am a Realtor of over 30 years and it was not my job to inspect for termites. GMPC had sent an inspector weeks before who probably documented areas of infestation. I was finally told, by the manager, *****, to wait in my vehicle while ******** FINALLY performed treatment as scheduled. Very unprofessional and the company refused to adjust the invoice due to the unwarranted misuse of my professional time and inconvenience. The homeowner compensated me as she was listing her home with me and the termite treatment was mandatory in order to list her home immediately. The homeowner had to move abruptly and due to a death in her immediate family.

  

  Business response

  07/19/2023

  My 2 technicians arrived on site & found the site was not prepped as instructed. **** said to **** "Hey man we need to move these boxes" & the manner in which you stepped in & began throwing the homeowners boxes out of the way was so aggressive & appalling that my technicians did the right thing by removing themselves from the job site & calling their manager so they were not associated with damages from your behavior. They each gave their account to their manager (2 stories given & recorded). Then you called & spoke to our office manager demanding that they continue the work. You were very upset about how long it took for them to restart the job, but my crew did the right thing by conversing about safety & comparing stories about what they were being told before moving forward. I apologize about your frustration in sitting around waiting, but unfortunately you cannot compel someone to work for you by yelling at them.
  We deemed the job to be safe & you chose to go sit in your vehicle (you were not asked to sit in the car & you were not asked to move the boxes). Thank you for mentioning that my team had offered to move the boxes & you refused.
  I heard that you upped your commission that you are charging the homeowner for your efforts (I hope that was for efforts unrelated to this event, because a raise in commissions was not necessary as we would have moved the boxes).
  I apologize this was such a misunderst&ing & that you were under a tight timeline. We are as well, & have other stops that we were late for that day as well. Other customers that also have things to do. This was an unfortunate ending to a job that we were fully prepared to do. I have integrity in my team & I trust them fully. But as a good company, we also record our calls, & vett all complaints so we can see both sides to a story. I believe my team did a great job & I would be proud to put them in front of any customer, company, or realtor.

  Customer response

  07/21/2023

  Hello, 

   

  Unfortunately the business owner, *************************, contacted me requesting I remove the bad review. 

   

  He accused me of a few things, one that was nearly impossible for me to physically complete. This is when I let the owner know the conversation was over. 

   

  He then phoned the yhomeowner (Im a Realtor), inwhich I was acting on place of, due to an out of state family emergency (death), and asked her to make me remove the review.  Once again slandering my good reputation to another person. Luckily, the home owner refused to believe I behaved as ************************* alleged.  She shared the fact that she trusts me entirely, and does not believe I behaved as accused. 

   

  Today, I receive a call from my Broker. Once again being contacted by *************************, slandering my name and requesting my Broker insist I remove the bad/accurate reviews. 

   

  When does this become harrassment? When will ************************* stop slandering my reputation? 

   

  Any direction you can offer to stop this business owner from further defaming my character would be appreciated. 

   

  Sincerely, 

   

  ***************************

  
  

  

  Business response

  07/21/2023

  ****** You are really good at making things up. I'm gonna be VERY direct with you.  I called you after your first bad review. I tried to connect with you so we could make good. You didn't want to hear our side and you hung up on me. I called the homeowner to make sure she knew that we completed the job with integrity and she said you had told her bad things about us, so I told her our side of the story.  
  
  Everything could have stopped there, but you keep putting up bad reviews on different websites. The fact that you are posting them on different days means you are the one harassing me. I'm getting tired of it. I tried calling you and got your voicemail. I spoke with your head broker to see if he could help. I told him "we've all had a bad deal at some point, and you're not going to please everyone, so she posted a bad review and I get it. But let's leave it at that. Her review makes us look bad and my response makes her look bad. We can keep at this and spiral downwards or if she wants to delete her reviews, I will happily delete my responses and we can both keep our integrity." 
  
  ******, I'm not after you. But both of our reputations are on the line. If you keep pursuing me, I'll have to do the same so that people will see my side (whether you agree with it or not). Or we could delete everything and just never do business with each other again and move on our merry way. How much more time do you want to waste on this? Really. Is this making you any more money, progressing your career, getting you new clients, improving your life? Or is it taking away from your opportunities, are you telling this big bad story to everyone that will listen, and bringing negativity to those around you? The job got done, it took an hour longer, and some words were said that caused frustration.  It's not worth the extra hours at this point of the he said she said bullcrap. It's just not. Save your own reputation and move on to the positive and I will do the same. Your choice

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩