Business ProfileforMAKO Photographic Studios

This company was hired by ********************* in *******, ** to take pictures of the Boys Soccer Team. Pictures were taken around the beginning of January 2023 and were not available for purchase until well after Soccer Season was over in March. I placed an order on April 8th, 2023 for hard copy photos and digital photos. I have tried email and calling the company multiple times as well as a support ticket on their website. I only received an email back in February, when I inquired about when photos would be available for purchase. No responses were received regarding my missing order. No one answers the phone, no one has returned my multiple voicemails and no one responded to the internal support their website provides. I decided to research more contact methods in November and found their ******** page. Someone FINALLY responded and assured me they would get this corrected and I should have the pictures the following week or two. It is now 6 weeks later, 8.5 months since purchase date and I still don't have any photos. Not even digital. I understand mistakes happen, but this is more than that. Their customer service or lack thereof is completely unacceptable, especially for a company working with schools. At this point I feel like I should get my pictures and a full refund, but I REALLY want the photos of my son as this was his first year he was able to participate in a school sport.