Business ProfileforCactus Plumbing and Air

On Thursday, April 18th, Junior from Cactus Plumbing and Air visited my home at ********************** to perform a water heater tune-up along with an AC tune-up. Unfortunately, my wife was home alone with our baby at the time, and I was not present.To our dismay, upon my return home, I discovered water leaking from the water heater, causing significant water pooling at our laundry room floor. ****** informed us that the unit was compromised and required immediate replacement. This was perplexing to us as we had never encountered any issues with the water heater before his visit.Reluctantly, we agreed to proceed with the replacement, given the urgent circumstances of having a 2-month-old baby and guests in town. However, the situation quickly escalated when **** arrived for the water heater replacement. **** insisted that all plumbing needed to be replaced at the water heater connections, along with additional components such as a pressure regulator and new valve. Consequently, the initial estimate of $2,200 skyrocketed to an exorbitant $4,000, with unexpected additional charges continuously being added.Understandably, I expressed my dissatisfaction with the escalating costs, only to be informed that Junior was not even specialized in water heater replacements. This lack of transparency and professionalism is deeply concerning and unacceptable. Despite feeling taken advantage of in multiple ways, we were left with no choice but to proceed with the exorbitant charges to ensure the functionality of our water heater. This entire ordeal has left us feeling exploited and deeply dissatisfied with the service provided by Cactus Plumbing and Air. Given the circumstances and the significant inconvenience and financial strain imposed upon us, we kindly request a substantial refund for the overcharged amount. We firmly believe that such a gesture would demonstrate your commitment to customer satisfaction and help rectify the negative experience we have endured.