Customer ReviewsforTravis & Sons Plumbing & Rooter

I called for an emergency leak repair, they were fast and got there quick. They found the leak and said it was rubbing on top plate, called me 10 mins later and said no it’s mice chewing through the pipe. I agreed to a copper repair in place of the PEX pipe so that I wouldnt have mice chew through again. While I was talking with the owner Matt about repairs his tech jumped the gun and just replaced with PEX. I also agreed to him repairing a gate valve that I found out later wasn’t really necessary just an add on to get some more out of us. I agreed to it. The owner then tells me I have to pay for the PEX bandaid and the gate valve and if I wanted copper it would be a new job and new cost. I said I do not need to pay for your tech repairing something differently than you and I agreed to. He did settle with me just sending an invoice for the gate valve, i was willing to be fair and reasonable the whole time. I was just not willing to pay for his techs mistake. That is not my responsibility. When he did finally send an estimate for the copper repair it was outrageous. I paid him for the gate valve and said if you wanted to you’re more then welcome to come rip out the PEX bandaid your company did. I would suggest getting written estimates and bids well in advance before authorizing any work with them. Do your homework as far his cost.

Hired to complete a basic shower and toilet installation. Company showed up initial toilet installation and was paid $1500.00 toward a &******* total remodel price. After toilet installation and deposit paid, what was quoted as 4 days, did not show up for 3 weeks. Poor installation caused massive leak in house, which they came to 'fix' stating their insurance would cover. After tearing walls apart to 'dry out' they never showed up; began texting and calling me demanding payment to repair, stating they could not file with their insurance company until I had paid them, then would be reimbursed. After 90 days, still unresolved. Would NOT recommend!

Honest, timely, friendly and and very reasonable. He will be my go- to- plumber from now on.