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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
American backyards installed our pool and decking. The company talked ** into the preferred decking concrete overlay texture stamped concrete system. Based on the sales info provided we decided to listen to them and have the entire decking performed with the overlay texture with the Gunsmoke powder colorant. Preferred Decking is the manufacturer of the colorant and overlay. American backyards used this product when building our pool. Since the pool was completed, within the first 12 months, the owner of the pool company ***** agreed to recolor and fix the decking since the color completely washed away in several areas. Since then, the Gunsmoke grey color has disappeared and the entire deck needs to be redone. Per the technical support team at Preferred decking, this installation was performed incorrectly and they have never seen the issue we are having.My attempts to contact American backyards have been completely ignored and I am left with a very large pool deck that is half colored grey and the rest white because the overlay is showing.Business response
01/17/2023
We sent a crew to the customers and had the entire pool decking redone.When we were finished the customer said it looked beautiful.Customer response
01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Regards,
***********************
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Contact Information
7931 E Pecos Rd Ste 168
Mesa, AZ 85212-6508
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.