![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTMC Pool Care & Repair, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For the past 12 months, TMC Custom Pools has been working on our backyard pool. We paid over $150k+ for this pool/ spa/ waterfall and we are still waiting for them to show us how to use the equipment. The pool we ended up with is NOT the pool we envisioned. They made changes without advising us but it was too late as they had poured the concrete. From the start, they were non-responsive (very rude when responding), would never show up for appointments, had terrible workmanship, left a dirty and unsafe worksite at all times, had poor installation of equipment and even had missing equipment, allowed their subcontractors to manage the job thus leaving us with numerous measurement and scaling issues. We can give other numerous examples but they are unwilling to take ownership of ANY issues they caused. The only time they would show up is to collect payments, which we paid in full. Their non-responsiveness goes beyond rude. It's be a year and we are still awaiting a clean "hand-off" as to how to use the equipment. We had to clean the jobsite ourselves and even the pool as they left debris/ dirt/ rocks in the bottom of the pool and concreate stains on our brick and tile. Extremely unprofessional and rude. Now that they are paid in full, they will not respond to any of our requests e.g. show us how to use the equipment we paid for. We would hate to let this go unsaid, so we are hoping this can help other hardworking people from feeling the huge financial and emotional distress that this took on us. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.