Customer ReviewsforRentals America

******************************* is by far one of the most dedicated property managers we've been lucky to be working with. We have two homes with ********* for over a year and she is always incredibly hard working and organized with any tenant requests, tenant turn overs, and maintenances/repairs. Her professionalism and expertise is unmatched. For example, we had only 7-10 days to turn over our home between the prior tenant and the new family of tenants. ********* worked diligently to arrange inspection, maintenance, repair, and cleaning all to arrive and complete their tasks within those 7-10 days. She always has the professional expertise of advising the maintenance/repairs/replacements we should proceed with. Even more, she would proactively confirm if the contractors' ******** are legitimate. When she saw an error in one of the contractor's billing sheet that we didn't see, she reached out to the contractor on our behalf and corrected the billing error. If we had any questions regarding the job or any request for a second opinion, she would expertly respond or have another estimate prepared. This is just one of many examples throughout the years where ********* absolutely shined. We have been very fortunate to have ********* as our property manager.

Rentals America has done right by me since 2020. I have a SFH in the outerlying Phoenix area, and have had zero issues in landing a tenant thanks to the hard work of ****** at Rentals America. She has been a personal blessing to my family after our previous property manager missed the ***** Correspondence via email and phone is prompt. I get a sense deep down that ****** cares about my property, or at the very least cares about her profession and doing the best for her clientele. If you need a property manager reach out to Rentals America, everyone in the organization that I have dealt with has been extremely professional.

We had a very poor experience with Rentals America and would caution anyone against renting a property with Rental America ******. On multiple occasions, the company charged us additional fees without any advance warning or rationale. On move-out, they withheld over $2000 for an alleged problem with the garage door. We purposely planned to have several weeks before our move-out inspection and our final paid day to be able to address any and all issues that impacted our security deposit, but they conveniently did not express the need to replace the garage door until after we had moved out. The door was functioning perfectly when we left. We discussed our grievances with the office and with the *** and were dismissed. These extra charges were unethical and their defensiveness around the issues was disappointing. I would recommend that you find a rental property with another rental company unless you want to deal with surprise charges and poor customer service.

My wife and I rented a home through Rentals America for the past 2 years and had a great experience. Our Property Manager ***** took care of any service requests that arose very promptly and was always available to answer any questions. The whole process was painless and would highly recommend for anyone looking for a rental in the area.

**** is a great property manager to work with. She resolves issues quickly with professionalism and kindness.