Business ProfileforStratton Vantage Property Management

I have been a customer with ****************** and ******************************************************************** LLC for over 2 years. At the start they were clear communicators and did their job well of finding a tenant for my property in the Phoenix area and managing the finances/documents between the two party's. Issues began to occur Fall of 2021, when the tenants had a broken freezer. The property manager took weeks to notify me and did not complete work as liaison between warranty company and the owner(me) as agreed and services for managing the property paid for. I called to get the work scheduled and sent information back to the property manager. I was surprised to find out 4 months later that the same issue of a broken freezer was never resolved. Brewer and Stratton did not follow up with the tenants or myself to confirm the work was completed. It was truly embarrassing as a property owner to have the tenants go 4 months without a freezer due to the lack of communication. I had to take control of managing the project to completion. In January of 2022, a sewage leak occurred with the toilet. The property manager once again had delayed responses between the warranty company and plumbing vendors. It took greater than 72 hours to respond to the leak. Once a vendor did respond the property manager would not coordinate in any span less than 24 hours for every communication between tenant, owner, and vendors. The work became so delayed the tenants vacated. Even at this point I understood the circumstances and did not directly blame Brewer and Stratton. Once the tenants vacated though, they did not complete a final walk through, confirm doors/windows were locked, or collect all the keys for the property. 3 weeks later, during a business trip I was horrified to find out squatters had gotten into my home via the unlocked windows, the side gate was broken, and the back fencing wall had completely fell. No escalation was given from the property manager to owner, no ownership or actions to resolve provided.