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ComplaintsforSimply Smart Homes, LLC
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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a digital photo frame from this company. After a few months, the frame stopped working. It was unable to connect to the internet or upload new photos. I went through the troubleshooting with the company and none of their solutions worked. They had me mail the frame into them, and once they received it, they were supposed to mail me a replacement frame. They have not sent a replacement frame, and they will not respond to any of my emails. They do not give a phone number to contact them. The only way I can contact customer support is through an email. It has been 2 months since **** shows they delivered my frame and I have not heard anything back. I'm just looking to get a response from them and my replacement frame.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.