ComplaintsforGander RV of Mesa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a recreational vehicle weather cover from *********************/Gander RV ********************************** on 6/10/2021. When I bought it I also purchased a Cover Plan 3 Years replacement plan for which I was charged $219.99.Less than a year later the cover structurally failed and I submitted documentation and pictures to have the cover replaced under this plan. ********************* concurred, made copies of the documentation and currently has the old RV cover. I have been unsuccessful, however, in obtaining a replacement cover from them. This is not a supply chain issue. After initially ordering an incorrect part ********************* has been saying that the correct item is in their warehouse in *********** but that item has yet to be placed on their self-described bi-weekly delivery truck. This has been going on for some time and it is now June. Calls and messages to store management are not being returned.I feel it is important for consumers here to be aware and make an informed decision before paying money to ********************* for a product replacement plan of this type. My desired end state for this complaint is for the cover to be promptly replaced. If they are not going to replace the cover, it is appropriate that they refund the $472.99 purchase price and $219.99 Cover Plan 3 Years.Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our 5th wheel in for service Feb 24, 2022 to have the slides adjusted.. we went to pick it up on 3/18/2022 and the drivers side slide was not even-one side was 4" out and the other side of it was digging into the side of the rv wall. They promised to fix it and deliver it to us on 3/21/22. When they pulled up, there were wires/flaps hanging out from the sealed underbelly. That was something that had not been like that. We took pictures, talked to the driver who repeatedly said it was not his problem, the delivery driver contacted the service department and we also called. They told us they would set up and appointment with a traveling service person to come out. He came out and said the area had been deliberately cut and they could source the materials locally to repair it but had to talk to ***** first (service Manager) We waited quite some time before calling the service department. Calls go unanswered and texts and emails are ignored. We have called corporate 3 times-when the phones at the store/service are are not answered they get booted to corporate. 3 complaints about no communication from service to us. My husband physically goes to the service area and gets no resolution. We have already had to cancel one trip due to this and the lack of anyone caring about it is scary. We have an extended service agreement from Camping world from when we purchased our unit which was why we took it there. it has been a month since they told us they would get it fixed. I would never recommend them. We understand businesses are busy-but answer your phone and communicate with your customers. They have lost us as a customer. My husband got through to them, and they will get someone to fix it-but its really not their fault and they won't send they service guy until he is" coming out this way". Again-totally unacceptable.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.