Business ProfileforCruise America Inc

We picked up a broken/ dirty ** from ********, ** and drove it to our home in ********, **. The ** has a TPMS warning light come on the dash when started. We plugged the ** into shore power and discovered the ** would run for a little while and then freeze over. I contacted them and they arranged a local ** site to run diagnostics on it. The site looked at it and discovered the ** had never been serviced and it needed to be cleaned. While the company was servicing the ** they noticed a hole in the roof near the drivers rear corner the size of a quarter. The company approved the ** service and after 3 hours I was headed back to my house to clean and pack the ** for a fresh start the next morning. I turned on the Frig in preparation for filling it for our voyage. Then we spent 7 hours cleaning the outside and inside of the unit before we moved our stuff in. The following morning I went out to the ** to make sure the frig was cool and the ** was working and neither was operational. The frig was warmer than the ** and the ** was frozen over. I called them back and requested we take it back to another bigger local ** dealer and they approved. The dealership was authorized to diagnose the ** and the Frig. The ** has a leak and the frig has a wiring issue. The ** dealership wrote up a quote and proceeded to leave us sitting there for the next 6 and a half hours refusing the quote to replace the frig and ** they just happen to have on the shelf. What are the chances you pull into a repair center and they have the licensed techs and parts to get you on the road that day. This company requested that we drive this ** to another state where they could possibly have a unit available or someone that could fix it cheaper. I don't know about you but my idea of a vacation is not getting a rental ** repaired. This whole experience has become a complete nightmare. I'm just glad I'm not stuck on the side of the road in nowhere ***** without ** and a cooler full of food going bad