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ComplaintsforCougar Windows & Doors
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered windows and a patio door in the fall, 2021, but due to supply chain problems, they did not come in until I returned to my summer home. I left my key so they could be installed in my absence. In May I was informed the work was complete so I paid the bill in good faith. I arrived back in Mesa at the beginning of Nov to discover that: the stucco around the door had not been repaired; a window had been installed in the wrong room; and, the finishing strips are detaching from the windows. The stucco was repaired around the door at the end of Nov but still needs to be painted. Dispite numerous calls and texts to the company, including to the owner, my issues with their service and workmanship remain unaddressed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.