ComplaintsforApache Glass and Mirror
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
-DATE OF TRANSACTION: 12/10/21 -THE PRODUCT ORDERED: 3 MIRRORS -THE ANTICIPATED DELIVERY WAS 10 BUSINESS DAYS AFTER 12/10/21 -PRODUCT WAS DELAYED 3 WEEKS - APACHE GLASS NOTICED A CRACK OR CHIP IN ONE OF THE MIRRORS SO THEY HAD TO SEND IT BACK - THE PRODUCT WAS DELIVERED BY APACHE GLASS AT THE END OF JANUARY - THE DELIVERY DRIVERS PLACED THE GLASS FACING OUR STORAGE CABINETS, AS A RESULT MY WIFE WAS UNABLE TO INSPECT THE GLASS.- OUR CONTRACTORS NOTICED A LONG SCRATCH AFTER THE MIRRORS WERE INSTALLED. THE CALLED US INTO THE ROOM IMMEDIATELY TO REVIEW, IT WAS HARD TO SEE AT FIRST BUT WHEN THE LIGHT HITS THE MIRROR YOU COULD SEE IT. THESE ARE REPUTABLE CONTRACTORS THAT HAVE BEEN PROVIDING SERVICES FOR OVER 20 YEARS, THEY STATED THESE MIRRORS NEED TO BE REPLACED.- WE ARE NOT SURE IF THIS WAS THE ORIGINAL MIRROR THAT WAS SCHEDULED TO BE RETURNED TO THE GLASS MARKER OR NOT, - I MADE SEVERAL ATTEMPTS TO RESOLVE THE ISSUE WITH ***** THE ************** AT APACHE GLASS.- SHE STATED THE WARRANTY PERIOD WAS OVER AND THE BEST THEY COULD DO IS OFFER 30% OFF A REPLACEMENT.- I WOULD HAVE THOUGHT THEY WOULD BE CONCERNED THAT THIS WAS NOW THE SECOND MIRROR THAT THEY RECEIVED FROM THEIR VENDOR.- AGAIN, WE HAVE A CASE OF NOW TWO MIRRORS HAVING ISSUES. THE DELIVER DRIVERS DROPPED THEM OFF AND TURNED THEM TOWARDS OUR CABINETS SO THAT MY WIFE COULD NOT INSPECT THEM, WHICH SEEMS ODD TO US.- AGAIN, WE HAD A VERY EXPERIENCED CONTRACTOR NOTIFY US RIGHT AWAYS WHEN THEY NOTICED THE SCRATCH ****.- ALL WE ORIGINALLY WANTED WAS TO HAVE THE MIRROR EXCHANGED, TWICE. NOW WE HAVE TO HAVE ANOTHER COMPANY ORDER A MIRROR AND INSTALL FOR US.- EMAILS WERE SENT ON 2/10, 2/11 AND 2/15 NG A
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.