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ComplaintsforLake Powell Resorts & Marinas
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am writing to file a formal complaint against Lake Powell Resorts & Marinas (LPR&M) regarding a recent incident that occurred during my intended stay at their establishment.On May *****, I had a confirmed reservation at LPR&M. However, upon arrival, I was informed that due to an error with overbooking, the resort was unable to provide me with a room for the night. I was then directed by the staff *******, with approval from her manager ********, to stay at the ******** instead. ******* informed me that I would be reimbursed for the cost of my original reservation and that LPR&M would be covering our hotel for the night. Given this assurance, I agreed to stay at the ********, despite the significantly higher rate of $500 per night.However, approximately a week later, I was informed by LPR&M that they would not be covering the cost of my stay at the ********, leaving me responsible for the unexpected expense. Despite multiple attempts to resolve this issue, LPR&M has ceased communication with me.This experience has been extremely frustrating and has left me feeling misled and taken advantage of. I believe that their failure to honor their commitment to cover my stay at the ******** constitutes deceptive business practices and a breach of trust.I am requesting that LPR&M fulfill their original promise to reimburse me for the cost of my stay at the Days Inn of $515.23, as well as provide an explanation for their sudden refusal to do so. Additionally, I urge the Better Business Bureau to investigate this matter and take appropriate action to ensure that other consumers are not similarly affected by Lake Powell Resort's unprofessional conduct. Thank you for your attention to this matter. I look forward to your response and assistance of this issue.Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We rented a houseboat and a ski boat from Lake Powell Resorts and ****** last month. The houseboat we were given was awful. The boat was filthy, smelled of mold and had many broken and missing components. We agreed to take a smaller and less expensive boat instead. We also had problems with the ski boat they provided. In the end we were offered substantial refunds. The refund I am told was processed on August 23rd, 2022. The refund on the Houseboat was $5849.77 and on the ski boat was $898.99. The funds still have not shown up on my credit card. I am owed $6748.76 in total. When I call the ****** all they tell me is that they processed these refunds. I am referred to Aramark Accounting and given an email address. My emails also go unanswered. My customer service experience here is as bad as I have ever seen. I just want them to refund the amount they claim they have processed. I can't reach anyone to help me. I have the receipts showing the refund amounts.Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company will not respond to me. I made a reservation and quickly cancelled it using the information on their website and phone system, leaving messages and submitting their online form multiple times. I never got a response and they still charged me for both days despite it being cancelled well before their 24 hour minimum. I still am unable to get a response from them now about reversing the charges. Aramark says I need to deal directly with the ****** and rv park but they dont respond.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.