Business ProfileforGreulich's Automotive Repair

I initially took my 2010 ******* MKX into Greulich's in October 2023 immediately after noticing my vehicle leaking fluids in my driveway. The store stated it was the power steering hose that was leaking and replaced it. This did not stop the leaking and shortly after, took the vehicle in for an issue I was having with the brakes along with the continued leak. During this next visit, I was informed the leaking was just residual fluid from the prior leak. The vehicle continued to leak so I took it back and they replaced the washer. It immediately leaked when I arrived home. This continued at least 3 or 4 more times, getting angrier each time I brought it back. I was finally told it was the rack and pinion and it was replaced. This stopped the leaking but I immediately informed the store manager the power steering was VERY hard to turn and I was told to give it 250 miles, which was nonsense, and it never improved. It was very unsafe to drive but Greulich's did not seem to care as it would get stuck as I was turning. I brought it back a few weeks later and they replaced the rack and pinion again. There was still fluid leaking so I elevated to *****, the district manager. He was helpful at first and confirmed it was residual and power washed it. This entire timeline lasted from October through February, in which my vehicle was constantly leaking power steering fluid. The power steering continues to be extremely stiff and ***** had the power steering flushed, which did not fix the issue. I asked ***** to replace the power steering pump as this is obviously related (and it only has 20k miles on it) and ***** refused and said he would elevate to the *** I never heard back from him, it has been a month. I want ALL service records for every time I took the vehicle in and either Greulich's to cover the cost to replace the power steering pump or a refund in the amount of $1082.08 for misdiagnosing.