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ComplaintsforCM Wireless and Electronics
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a transfer/move of our DirectTV satellite & service. DirectTV advertises FREE move. We ordered through an independent dealer who would not honor the free move. The tech also would not use our existing dish & said we needed to buy a new one because it was old. If a business is a representative of a parent company, they should honor their policies.Business response
12/21/2021
Dear customer.
we apologize for any misunderstanding. We are a retailer for Directv. Directv does offer a free move with a 2 year extension to your existing account. And you must also have minimum programming of choice extra.
we do not require this. We let you know up front what the charge will be and simply move your service for you. Our technician said the antenna was old and outdated unit. Plus the *** was different from what you needed. We did charge accordingly. You are also located in ********** ** witch ************ does not cover. Our company does. We do not get reimbursement from Directv for any work we perform for their existing customers.
We completed the installation. We apologize for any misunderstanding. We guarantee our work and are here for our customers.
If there is anything else i can help you win my name is ****. Feel free to reach out any time.
thank youCustomer response
12/21/2021
First of all, I was not told there would be a charge to move my equipment. I was told I would be charged for a new dish if I wasnt able to bring mine. Secondly, DTV does service my area as Ive had DTV for many years (since 2009) & it was originally installed by DTV. If the old dish was working on my house, it doesnt make sense that it wouldnt work at my new location. I didnt really expect you to make this better. No worries, I will be sure to let the local population understand that you arent an up front operator & buyer beware.Business response
12/21/2021
I would like to make things right but I cannot send a technician, van and fuel costs to go install an antenna at no charge.
We are an upright company with 5 star reviews. Have been in business for 20 years.
We are simply an installation company. We charge for our services and perform great work.. Your system is up and running no extended contracts on your end with DIRECTV and no you can terminate the service when your main contract was signed.
https://www.directv.com/legal/directv-equipment-lease-agreement/
PART ONE:
Movers Customers - If you are moving your existing Leased Equipment and not adding any new or upgraded equipment and your current Programming Commitment is less than 12 months, you are agreeing to a new 12 month Programming Commitment. If your current Programming Commitment has more than 12 months remaining, you will remain on the longer Programming Commitment.
Movers Customers: The maximum ETF is $480 for Movers Customers, prorated at $20 per month over 24 months. So, a Movers Customer who cancels DIRECTV Service after 14 months would be charged an ETF of $200 (24-month term minus 14 months = 10 months remaining x $20 per month).
Also read the forums below and see how directv has charged consumers and also extended their contracts.
https://forums.directv.com/conversations/directv-equipment/directv-movers-fee/610c11acdf08a4122a46fb3a
https://forums.directv.com/conversations/directv-account/lied-to-about-movers-fee/610bef21ec3d744e306b7df6
https://www.reddit.com/r/DirecTV/comments/2wpc5k/moving_directtv_trying_to_charge_me_200/
We have customers from all over the country come to Arizona and we move their services all the time. We would never tell a customer it is free. Again I apologize for the miscommunication. I hope this helps and you charge your mind about our company and the services we provided to you..
Thank you
Customer response
01/02/2022
I understand you are in business & I understand you are a separate entity from DirectTV now. When I called to ask for my equipment to be relocated to my new residence I was not told it would cost me anything other than if I wasnt able to bring my existing dish, I would have to buy a new one. If I had known this move was going to cost me, I would have looked for another alternative, called DirectTV directly. I think in the future, you should train your representatives to thoroughly explain the cost of moving equipment ahead of time. I understand I can expect no refund from you. I wont be giving any positive referrals locally & this is categorized as buyer beware.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.