ComplaintsforRim Country Power Sports LLC
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Complaint Details
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Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Beware when using Rim Country!! My experience with Rim County Powersports has been nothing short of a nightmare. Despite being a long-term customer and recently purchasing a new side by side and a chainsaw, their customer service has been abysmal.I brought in my can-am for service 60 days ago, and was promised it would be ready in 3 weeks. However, when I followed up 30 days later, I was shocked to find that my vehicle hadn't even been touched. A further 12 days passed before I received a list of recommended services, which I promptly approved. I was then told that the necessary parts would arrive by the end of the week. Two weeks later, I decided to stop by and check on the progress. To my dismay, I was informed that the parts wouldn't be available until sometime in January, with no specific timeline given. When I called to inquire about the work that had been done and if I could pick up my vehicle, I was met with an incredibly rude response from Rim County. He arrogantly suggested that if I lacked patience, they would simply leave my can-am in a box on the side of the road.Unable to believe the disrespect I was subjected to, I decided to show up in person to collect my vehicle. To my astonishment, it was indeed left on the side of the road, as Rim County had threatened. I am utterly speechless at the level of unprofessionalism and disregard for customer satisfaction displayed by Rim County Powersports.To add insult to injury, the side by side we purchased from them still does not have plates. Our temporary registration has now been expired for two weeks, forcing us to file a claim with the MVD.If you are considering using Rim County Powersports, I strongly advise you to think twice and expect a complete lack of respect, communication, and professionalism. It is clear that their previous reputation means nothing, as my experience has been nothing short of a nightmare
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.