ComplaintsforPro Solutions Air Conditioning and Heating Inc.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 9th, 2023 Pro Solutions Air came to my house to diagnose an air conditioning issue that I reported to my home warranty company, One Guard. At the time of the service, I was out of town and on vacation. We paid Pro Air Solutions $1319.76. Per One Guard HW, the majority of that amount should have been covered by One Guard. Finally, on August 3, 2023, the new condenser was installed. I was not happy with the level of service provided by Pro Air Solutions. They would set a scheduled date for the installation and change it. First I was told it would be installed on 7/27/23 or 7/28/23. When that date was not met I called on Friday, July 28, and was told it would be installed on 7/31/23. When that date was not met then I was told on 8/2/23. Again that date was changed and the installation finally happened on 8/3/23. I would like to be refunded for the entire amount of $1319.76

  

  Business response

  08/10/2023

  On July 9th service was offered for after hour @ $150.00, paid with card 4% total $156.00

  Had disconnect, whip, fuses home war was closed, charge was $1119.00 + 4% + $1163.76

  Service finding bad compressor. recom replc to ** on 7/10 report, 7/9 am ** had no ETA on part out of ******** dist in ********. By 7/19 PM ** had changed to replace condenser instead. 7/24 eq delivered to our shop, job scheduled 7/31. 7/28 office attempted to gather infor to see if match up to existing Air Handler from **, they were no help. 7/31 we had to delay eq install to confirm match up. office explained, customer was frustrated and hung up as office said install date would be 8/2, he mis spoke as schedule was booked and confirmed that true date was 8/3 which everything was verified on 7/31 would match, we needed a TXV then we were good to go. was installed on 8/3 up and running at this time.

  Customer had a total out of pocket (OOP) $2000.00

  $2000.00 - $1163.76 credit balance $836.24 which due to delays the ** covered this as well with a total OOP being $0 to customer. He only paid us the afterhours fee and Cc fee totaling $156.00 which was his choice as he could have waited until Monday normal business hour, and this was an option given to customer.

  Customer is owed nothing as ** paid all OOP fees.

  Customer needs to change his words and not Gas Light my company as this can and will result in lawsuits.

  I understand frustrations, there are better ways to go then to fabricate truth!

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