8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Patrick M
5 stars06/14/2024
Oak Craft Cabinets have been the supplier for the cabinets in our ****************** in the ********* development. Recently, a customer service technician came to our home to do some warranty work on our cabinets. His first name is ********. He was very pleasant, diligent, and professional in providing the services that we had requested. I would highly recommend him to follow-up with the service work for Oak Craft Cabinets. Please pass this review along to his management. Thank you. ******* and *********************, lot 71, Blandford Homes, ********* Development.
OakCraft Elegant Cabinetry Response
06/17/2024
Thank You so much for your review. I will make sure that your review gets to ******** and his supervisor.Review from Frank P
1 star01/04/2024
Purchased 2 year old home built by **** in ******, **. The OakCraft cabinets are the worst built cabinets we've ever seen and we are amazed that **** homes installs them. Bubbles in the laminate, pull out drawers that are 1/2" out of square. Too many problems to list. And as the purchaser of a resale home there is no warranty. NEVER choose this Company if you have a choice!OakCraft Elegant Cabinetry Response
01/05/2024
*************** Morning. I was wondering if you have shared these items with **** Homes? Our warranty policy does not transfer from the original owner because we can't control how they maintain and care for the cabinets. If you can share your address we might be able to have a dealer of ours help you with ************.Best RegardsReview from Bruce K
3 stars11/29/2023
Moved into our ******* home in December 2022. Many issues identified at closing and after. After 11 months and more than several attempts all issues have been resolved. ********* was the last to service our cabinets. He is a true craftsman and did a great job. Also want to acknowledge that ****** an Oakcraft supervisor was very good to work with and followed through with getting replacement panels ordered and service scheduled.OakCraft Elegant Cabinetry Response
01/05/2024
***** Thank you your review and we are happy that ********* and ****** were able to remedy any issues you had experienced Thank YouReview from Evelyn C
5 stars10/24/2023
Oakcraft re-finished some cabinet doors incredibly fast and very efficient. Exceptional service. Beautiful re-finish.Thank you OakCraft!OakCraft Elegant Cabinetry Response
01/05/2024
****** Thank you for your feedback. I am glad that we were able to satisfy and issues you had in your home Thank youReview from Brian C
1 star09/07/2022
I cannot recommend this company. In November 2021, we closed on our ***** Weekly Home in Victory Verrado. Many items pointed out at walkthrough to ******* are still yet to be completed. They are short staffed, poor manufacturing quality, 1-2 month response time, and extremely poor communication. Multiple visits from the company techs, never any communication from management.OakCraft Elegant Cabinetry Response
08/11/2023
Good Morning
Would you be willing to share your home address so we can look at your file? Did you work with your home builders warranty department?
Review from Giselle K.
1 star07/26/2022
We moved into our new Pulte home in Nov 2021 and immediately reported several damaged cabinets (in our kitchen and guest bath). After waiting several months, our replacement cabinets finally arrived but they were the wrong stain! We were promised a "rush order" but it's now been over 10 weeks (and two scheduled appointments cancelled) and our cabinets are still not in! Meanwhile, not only do we still have several original cracked cabinets, we also have a missing cabinet door in our kitchen and a cracked bathroom panel that is so badly damaged, the toilet paper holder cannot be attached. Despite numerous calls to our builder rep and to Oakcraft directly, nothing is resolved. I will be sharing this experience with Pulte's CEO and will strongly recommend that they find another cabinet company, because Oakcraft is utterly incompetent.OakCraft Elegant Cabinetry Response
08/11/2023
Good Afternoon
Would it be possible to share your home address so we can look into this matter. Were you able to communicate this with Pulte homes? All requests need to be processed through your home builder.
Review from Cristina B.
1 star05/10/2022
Ive lived in a new Pulte home for three years and the cabinet above the microwave just came apart in the back and is leaning. (There a pictures posted in my ****** review.) The microwave is keeping it in place. I spoke to Pulte and Oakcraft and they said due to the expired warranty they can not help. This is clearly a defective cabinet. I would think that they would stand by their work. Also, the facing of most of my cabinets have not been stained properly and you can see unfinished wood on most of the cabinet faces.OakCraft Elegant Cabinetry Response
05/17/2022
Good Afternoon,I am sorry you are having trouble with your cabinet. There are multiple reasons for you to be having these issues other than cabinet construction. In regards to your claim regarding the stain application we follow the application process set forth by stain supplier. We have two fulltime reps from the supplier on sight to insure the process are being followed. Pulte is correct to be informing you that this an non-warranty item.Customer Response
05/17/2022
Thank you for responding. The front of the cabinet has come apart from the back of it. There were only a couple of staples holding it together. The microwave is holding it up. I am concerned that it may topple over completely.Review from Bill E.
1 star04/07/2022
This company is the absolute worst !My customers were promised by an employee named "K"Over a year ago that she would take care of them I have reached out to six oakcraft people for help and received nothing in 14 months Do not use this companyOakCraft Elegant Cabinetry Response
05/17/2022
Good Afternoon This sounds like you were dealing with a third party retailer. Have you been in contact with them? That is where the requests need to be directed if in fact it was a third party retailer. Thank You
Customer Review Rating
Average of 8 Customer Reviews
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