Business ProfileforAbrazo Peoria Emergency Center

I had brought my daughter to the ** in December 2022 after she had hit her head on a metal k*** on a dresser. Attached is the dispute letter I sent to Abrazo, detailing my entire interaction that evening. A month after filing the dispute I received a letter that a decision was finalized, then I received a new bill for $******, which I thought was much more reasonable, so I paid. I then received another bill for the original $715.20, so I emailed and called the dispute center, where I was told that after reviewing the medical charts (where literally nothing was done) the charges are just; I was also told this new bill of ****** that I had paid was a physician fee, which I was unaware of. My interactions with the staff, dispute center, and Abrazo billing department have been extremely unprofessional and unsympathetic, where they have all been extremely rude. After just one month of telling me of the dispute decision being in favor of the **, they are now threatening to send the bill to collections. I am 8 months pregnant, my mother died in February, and my father in law died in March (my husband and I paid half/$6k of the funeral). I cannot afford to pay such an expensive bill when nothing was done to my daughter and we have been treated so poorly. While looking through the reviews online, many people have experienced similar or worse treatment by the staff at this Abrazo **. This has been an extremely upsetting and financially devastating experience. Abrazo needs to be held accountable for their patient care, and to not tell mothers who are afraid their child might have a TBI that they have wasted their time. I spent less than ******************************************************* this **, no tests were conducted, and the ** obtained all of his deducting info on my daughters condition from asking me a few questions; I do not think it is fair or just to pay $715.20. I would like the price extremely reduced. Thank you, ********************* **********