ComplaintsforBotanist of The Valley

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Botanist originally did our backyard landscaping in October of 2020. We have complained about the water leak probably a dozen times. This is my second BBB complaint for the same issue. The ground from our main service panel leading to the backyard has been wet for the entire year since they completed the work. Every time they have sent someone out, no one actually digs to verify if there is or is not a leak. No one knocks. No one tells us what was found in person. They just show up and leave without doing anything to resolve the issue. They installed a monitoring system last year so I could monitor the water usage. In august *************************************************************************************************************** other words- confirming a leak. I contacted botanist to come check it out, they said something needed to be replaced within the monitor. 4 months later, today, I noticed that they disconnected the monitor altogether. 0 gallons have registered on the monitor for 3 months and ***************************************************************** and my complaints. I want them to resolve the issue by scheduling someone to dig up the irrigation from the main panel to the gate of the backyard (and make themselves known when they show up- like knock) turn on the water, and check for an active leak. I want them to reconnect the monitor as well and confirm it actually works. The ground is soaked every single day. Our water **** is higher than it should be (I know this because we had the same square footage of grass at our last home which is less than a mile away- same utility and pricing). I want the issue resolved. I want someone to talk to my husband face to face and tell them what was fixed. I do NOT want botanist to contact me- I want them to contact my husband ******* at ************. I am pregnant and this is genuinely upsetting because they cannot fix the problem. If they cant fix it, I will hire another contractor and send them the ****.

  

  Business response

  01/07/2022

  Hi,
  
  We apologize for not responding any sooner, the first message was sent a couple days prior to Christmas. We have been to this clients property multiple times including the Hunter representative. It is important to note that we have never disconnected the irrigation monitor. It was the homeowner who denied us access once to the irrigation system controller for not trusting us to modify the system. We have multiple text threads where we have let the client know we are on our way to her property, as well being at her property addressing her concerns. Please see attachments.
  
  At this point, we will be willing to replace the following:
  
  -       New valves (for the third time)
  -       New flow meter (for the third time)
  -       All new PVC up to your gate
  
  This is water that accumulates from the grass being overwatered and during the winter season, it is most noticeable because the heat is less, and evaporation does not occur as quickly. We will be contacting the clients husband, per her request, to set a date and time that this work can be completely.

  Customer response

  01/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩