ComplaintsforMoore Chrysler-Jeep Inc

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership has had my car since the beginning of November 2022. The repair technician failed to file my warranty multiple times and told me it was not going to be covered. It wasnt until I called Mopar and filed with them that I was told the warranty is valid but the dealership has failed to file in a timely manner. They have not offered a courtesy vehicle but state for $35 a day I can rent a car from them. I have not had a car since the beginning of November. I do not have over $5,000 to rent a car from the dealership as the my continue to fail to uphold my warranty in a timely manner. They have offered no solution or time as to when they will fix my vehicle.

  

  Business response

  03/02/2023

  Sent to service director, He spoke with customer. Agreed to get a loaner car and get parts for the transmission. Customer is satisfied.

  Customer response

  03/03/2023

  Jeep, Mopar, and the Moore dealership all failto take responsibility and blame each other. No one can offer me a time of when my part or vehicle will be fixed and returned. No one can offer me a long term solution until I receive my vehicle. The dealership states they will be able to give me a loaner for a short period but it will not cover the whole time I will be out of my vehicle. Jeep and ***** all deny having to offer a solution for their inability to fulfill my warranty. I have been without a vehicle for 4 months now and the dealership, mopar and jeep have no intention of fulfilling my warranty and returning my car. The part for my vehicle has not even been made yet. There is no time as to when the manufacturer will even make it. 

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our Jeep Compass ** March 2018 and have had nothing but consistent yearly problems, all stemming from the same issue. Yet ********************** and their service department refuse to fix the root of the problem and continually put on bandaids. Thus leading to another stay at the shop year after year. The first issue started in June 2019 when the start/stop system stopped working and the computer navigation showed us that we were in incorrect city. They replaced the radio and a faulty intelligence battery sensor. The next issue was only 5 months later in Nov 2019 when the start/stop AGAIN was not working... this time we had to replace the main battery. About a year later in Nov 2020, when the start/stop was not working, we had to pay for a new auxiliary battery. Two months later in Jan 2021, our computer system once again was faulty, showing that we were in the middle of the ocean. This was replaced for a second time. Now in April 2022, guess what isn't working AGAIN? Once again, we were told we had to replace the main battery. So 3 main batteries, 2 auxiliary batteries, and 3 computer systems in 4 years ********************** refuses to believe that there is anything wrong with the internal wiring. We are unable to get ahold of ANYONE at the site, we have left multiple messages for ******* ****** and Matt ********************** all with no reply. So here we are, 100k warranty is expired (which seems like what they wanted to happen all along) and a car that requires a new battery yearly. All we want is to get the problem resolved for good, or be compensated fairly for any future problems that *** arise from the faulty wiring and/or the electrical system. We posted this review a week ago and ********************** responded that they were working on a resolution on 4/22. We have yet to hear from any representative from the company.

  

  Business response

  05/25/2022

  Mr. and ******************* ****** their 2018 Jeep Compass to Moore Chrysler Jeep on April 29, 2022 with a battery issue. The vehicle had ****** miles and there were no remaining warranties on the battery. We did find the main battery was in need of replacement. Moore Chrysler Jeep replaced the battery at no charge to the Wissinks . This battery would have cost the Wissinks $285 installed.

   

  We decided to extend this goodwill replacement because the Wissinks originally purchased their vehicle with us. They also had the perception that the one main battery replaced in June of 2019 and the one auxillary battery replaced in November of 2020 was excessive for the age of the vehicle. They believe that there is an underlying electrical issue that is causing battery failure. We have always used factory required testing equipment to insure that the battery is the sole cause of the issues they have experienced. It has been our experience that batteries in our Southwest climate need replacement at or before ****** miles or at or before 2 years. Heat, time, and very dry climate are taxing on modern electrical systems. This vehicle has many computer processors that also decrease battery life expectancy.

   

  We reached out to ********************* on Friday May 13, 2022. Our service director, *****************************, spoke to ****************** at length on the operation of his Jeeps electrical system. ******************** explained that we had performed applicable testing to insure the integrity of the vehicle electrical and charging system. ****************** stated he is currently in ********* with the vehicle and has experienced no problems since battery replacement. We offered to take a look at the vehicle again when he returns to Arizona in August

• Initial Complaint

  01/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My son was interesting in buying his first car at 19. He went to this dealership and worked with Fred F***** and secured a deal on a 2014 **** ******** *********. It was advertised on their site at $15,995. He was given a deal sheet listing the price, add ons and offer on his trade. He came home to ensure it was okay and we gave him some pointers on trying to negotiate, but ultimately were okay with the price. He returned the very next day after calling the dealer to let them know he was coming and asked if they could lower the dealer prep fees. He was not only told no but they came out with a new deal sheet that was $500 more than the originally advertised price of the vehicle, now at $16,495 claiming the safety inspection they did resulted in a part that was needed that has adjusted the price in the middle of a deal. He literally had a deal sheet for a lower price that was now not available. Perhaps the dealership shouldn't a. advertise the vehicle at a price prior to inspecting it b. give a deal sheet before they are confident in their costs. Either way this is simply a bait and switch situation and my son is crushed. What a horrible experience for a 19 years old to have on this first car purchase. When we emailed the sales person and the dealership leadership there was no response to several contact events. This of course is something we want to report here, to the BBB, the *** and of course the ** ***** ******** ******** ******.

  

  Business response

  02/21/2022

  Good afternoon,

  As of 2/21/2022 RE: *** *********/ ******* * ***** complaint #******** has been satisfied. See following attachments

   

  Kim H***

  Admin Assistant

  Moore Chrysler Jeep

  **** ** **** *** ******* ** ***** ************

  Customer response

  02/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  

  My suggestion to the business is to not get ahead of themselves listing a vehicle at a price without an inspection. The nature of the complaint, wasn't that they didn't sell the vehicle, it was that they changed the price. It was listed for X and we agreed to buy it for Y.  The amount was $1,000 more than advertised, due to the vehicle needing over $5,000 of work.  So in the end, we got great value and appreciate the negotiated deal, however they shouldn't have listed it without the inspection, as they could have listed it at a fair amount, including the repairs which were mechanical and safety in nature. Overall Spencer was reasonable and professional and we withdraw our complaint.

  
  Regards,
  
  ******* *****
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩