ComplaintsforPeoria Nissan

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a truck from this dealership stating it was a SAFE vehicle and CLEAN title. After purchasing, I brought it down to my local dealership to have the trucks usb replaced as it was under warranty. My local dealership next stated that my truck has critical issues and is unsafe to drive. They also said there is no reason the trucks title should be clean. According to Arizona Revised Statute 44-1267, they need to take the truck back but they are saying no.

  Business response

  07/22/2024

  We appreciate the opportunity to address this matter and extend our apologies for the delayed response. At present, the vehicle is being attended to at AutoNation Chevrolet, where it is undergoing repairs covered by the manufacturer warranty. Given the current timeline, it is anticipated that this process may require a couple of weeks to complete. Rest assured; we are maintaining open lines of communication with the customer throughout this period.
  
  We are still working hand in hand with the customer to get the truck to meet his expectations.  I tried to respond to the complaint and tried to call but I guess Im too late to respond and the call I had to leave a message.
  
  If you need any further information from me, please dont hesitate to contact me.
  
  Thanks,
  
  *************************
  Controller
  Peoria Nissan/Infiniti of Peoria
  ************

• Initial Complaint

  06/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We were quoted $45,450 to sell our vehicle with the highlighted dealer being Peoria Nissan. We spoke with Peoria Nissan over the phone and they also confirmed that price. When we arrived they looked at our car, confirmed it was in great condition, and then quoted us a price a few thousand lower. We were very surprised and when we mentioned ******** they said they had nothing to do with the prices listed by ******** and they are not associated with what ******** does. Nowhere in the Cargurus email does it say anything to make us think the offer would be different. We wasted a lot of time driving over an hour to this dealership only to be told that everything in the Cargurus email was irrelevant and incorrect. We were lied to in the email from Cargurus. We were lied to on the phone by Peoria Nissan. We never would have driven to that dealership if both companies hadn't misled us into doing so. This is a shameful and deceitful way to do business. This happened yesterday 6/1/24. The person who lied to us on the phone was *****. Both ***** and the manager were dismissive and rude when we attempted to explain to them how they lied to us. They kept acting like we just couldn't understand. I would have potentially still done business with them (and I told them this in person) if they just hadn't been deceitful and rude.

  Business response

  06/03/2024

  First I'd like to apologize in advance for the misunderstanding.  ******** is a third party vendor and sends you what they believe the car is worth, sight unseen, however, Peoria Nissan, nor any other company, is obligated to purchase your vehicle for that amount.  You are the seller here not the buyer, so certainly it is your discretion as to what amount you want to get , just as we are obligated to tell you want amount we are willing to pay.  Thanks

  Customer response

  06/03/2024

  I understand how your business works. I stated this to the people we spoke with at the dealership as well. I even stated I would have been willing to do business with them at the lower price if they had just been polite and respectful. They were not. Your dealership does have a business relationship with ********. The employees acted like this was not the case. And your salesperson confirmed the number they quoted on the phone with me before I came in. Him confirming that number was deceptive and misleading. That is something he and your dealership are responsible for, completely outside of what ******** does.

  Business response

  06/04/2024

  We sincerely apologize for the lack of courtesy and respect, we do not do business that way.  We will use your feedback to better coach our team as to how this should have been handled.  Again, we are sorry.  Hope we can do business in the future.  Thank you.

  Customer response

  06/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has taken a tiny amount of ownership and though I have doubts they will do anything about the situation, their statement that they will coach their employees to do better is all that can be expected. I hope they mean it, but I will never do business there again and I will continue to recommend against anyone I know going there.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 8th, 2024, I took my Nissan Altima to the dealership because the car was hesitating to move and sometimes would not move at all. They advised me it sounded as if it were in LIMP mode and would call me later that day after having it looked at. When they called me later that day, they said that I needed a new transmission and quoted me over $7k. The total quote was over $9k because they included other items (some of which I don't believe to be true). I removed my car from their site because I have a mechanic I have trusted with my vehicles for over 20 years that was quoting me almost $1k less for the replacement of my transmission.I filed a Nissan Consumer Affairs complaint to try and get some assistance. The ************ told me that the fix they did on the other car I have (another 2016 Altima), they could do on my car but it would cost $2-3k and my transmission will do the same thing in a few years. So, I have two cars that are going to need a completely new transmission? I know there have been Class Action Lawsuits for these *** transmissions. I have had so many issues with this dealership that I stopped taking my car there for any services. Now, that is being used as a reason why they will not assist, they cannot prove I have had regular oil changes, etc. I stopped taking my vehicles to them because I previously had a Consumer Affair complaint where the dealership DID have to pay to resolve an issue they caused, denied causing, and altered documents to further deny it. I should have stayed away. I thought I could still be loyal to Nissan and just stay away from the ************. Now I have a car that I can't drive and a second one that sounds like the same thing will happen in only a matter of time. I want Nissan to do the right thing and help with this repair, it is known that this is an issue with the *** transmissions!!

  Business response

  03/18/2024

  Customers complaint should be directed to Nissan North America.  They are the ones that refused the repair.  We cannot approve a repair that they have declined.  Please direct the customer to call ********************** North Amercia.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a used 2019 *** and have had problems since trying to get things settled with the issues on the car has been like pulling teeth. When we call and ask for a manager they try to resolve it before sending it to a manager, we paid a lot of money for this car. It is financed, and all we have had is problems.

  Business response

  01/30/2024

  ***** spoke with our GSM, ******************* and said she was going to come in and look at what other options we have for her if she chooses to trade out of her current vehicle.  She also has a warranty on her vehicle so we can use that in the shop to do repairs.  Thank you in advance.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2019 nissan sentra May 2nd of 2023. Since the purchase it has had nothing but issues and Peoria Nissan refuses to do anything to fix the issue. I reached out to corporate and the woman told me the ** of Peoria Nissan, *****, would be calling me within 48 hours. It's been a month and I have no received a call. Within that month my vehicle has had an increase of issues.

  Business response

  09/07/2023

  **************** spoke with both *******************, our General Sales Manager, and ***********************, our Service Director.  She has an appointment on September 15th with our Service Dept.  for us to look at the car.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just bought a car not more than 2 weeks ago transmission went out also alternator. I dont understand how can this happened now Im responsible for pay 500 dollars and now who knows what else is going to go wrong when called the dealership he said there is nothing they can do

  Business response

  07/21/2023

  Spoke with the customer, could not find another vehicle that fit the parameters of what she wanted,  so we paid off the loan at the bank, gave her the $500 back and took the vehicle back .  Please close this complaint.  Thank you

   

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Transaction: 4/17/2023 1. We did not agree to charges of $273 and $1,682 for Qualityguard and Zaktek. ******************* told us he was giving us coverage for oil change and tire rotation ($273) at NO CHARGE. We found out about these charges when **************** sent ** papers regarding the finance charges and payments. For the purchase of the extended warranty, we purchased through Peoria Nissan cost $2,900, we did not receive necessary paperwork or card. After contacting Peoria Nissan they told us to handle it by contacting MPP. We have tried numerous times and could not get through to the company. We were also not told that this warranty coverage was a duplication of much of the original warranty coverage that came with the car. 2. We also did not receive TWO keys for the ****** we purchased. When we inquired we were told the previous owner couldn't find the second set. We inquired about obtaining a second key through ****** and were told the cost for the key is $510. Peoria Nissan have refused to obtain a 2nd key.

  Business response

  06/27/2023

  This matter has been resolved with the customer, no further action needed.

  Customer response

  06/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  People need to stay away from Peoria Nissan! If I could give zero stars I would!Tuesday 92/21/2023 I went there to look at some cars listed on their site. Instead of bringing up the cars to me I had to walk around for 15 to 20 minutes with the salesperson in the wind storm with my kids in tow while he clicked keychains to see if any car's lights came on to see if they still had thrm.I eventually bought a used VW Jetta from them. They said they needed to detail it first but said it would be ready by 1:00 PM Wednesday 02/22/2023 (the next day).They called me Wednesday afternoon to say their service guys were running behind and that they noticed a crack in the windshield so it wouldn't be ready until 4:00 PM Thursday 02/23/2023.Thursday afternoon they call me and said ALL their service guys called out so the car would be ready 2:00 PM Friday 02/24/2023 and delivered to my home.I heard nothing from them Friday, so called at 2:30 PM to check on the car. The manager **** admitted they had been lying to me all week. The truth was the title hadn't cleared on the trade-in so they didn't actually own the car so had illegally sold it to me. They had been lying all week to try to buy time.I got my money back and found a nice car at ************* the next day.Last year when my daughter bought a car from Peoria Nissan, they called her back several days later saying they sold her the car for too low a price and wanted her to come in, pay more money, and sign a new contract. We of course laughed at them and did no such thing.People should avoid them at ALL COSTS - especially a chubby guy with glasses named ***** (or ****, not sure of spelling)!

  Business response

  03/07/2023

  If the customer wishes to have a correction done on their credit report, this will need to be done through the credit bureau.  This vehicle was never delivered to the customer, it was just held until it was clear to go through the shop.

  Customer response

  03/07/2023

  I applied for financing for the vehicle under the impression Peoria Nissan actually owned it and could sell it to me.

   

  Their assertion that the vehicle was simply being held until it could be sent through the shop is a lie.

   

  They never delivered the vehicle to me because they did not have a clear title and thus could not sell it to Mr ************************************* conditions  by which I applied for a loan were deceptive, immoral, unethical, and illegal on the part of Peoria Nissan. 

   

  i was lied to and falsely led to believe they were selling me a car they owned when in fact it was owned by a other person as part of a pending trade-in deal. 

   

  Had I known, I would never have applied to finance with them.

   

  I want rhis hit on my credit removed ASAP.

  Business response

  03/07/2023

  As I stated before, to have anything removed from your credit you need to contact the credit company we cannot remove anything from your credit.  

  Customer response

  03/16/2023

  Peoria Nissan initiated the finance application with me under false pretenses. My father is a witness to this fact. They need to contact their finance company and have them remove this credit inquiry ASAP. 

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/6/23 my husband and I purchased a 2017 Dodge Ram from the Peoria Nissan dealership. Unfortunately our experience was awful. On feb. 6th when we were still negotiating with the sales team on the terms of the vehicle we told our sales rep that we wanted to go home and sleep on it and come back the next day with a decision, as were walking away the sales manager approaches us and says, what can I do to earn your business? My husband explains that its not exactly what were looking for as we dont want to have to worry about buying a used truck that *** break or wont be worth half as much in a years time. **** the sales manager then states, what if I throw in a 4-year bumper to bumper warranty? This seams reasonable as not only will we not have to worry about breaking parts but he tells us we can use the warranty towards a future trade in deal in the future.So we head back to the finance room were we meet the finance manager ****** and he says just so you know **** made a mistake, we only offer up to a 3 year warranty so well give you that and a club plus membership.We thought ok, thats strange that he didnt know about the warranties the dealership offered but it seemed an acceptable replacement. On February 16th when looking through my contract I noticed that they added the price of 3yr ********************* to the principal amount that I will be financing. Obviously we were led to believe that this was an incentive for doing business with them as we were literally walking out when the sales manager **** offered this. On 2/20/23 I went into Peoria Nissan to get the matter resolved and **** was so unprofessional he actually came into ********* finance office yelling and screaming and putting his finger in my brothers face. Video was taken. We were completely calm and his behavior was unbelievable! I would like the warranty that was offered to us in this deal to actually be covered by Peoria Nissan as sales manager **** said it was going to be.

  Business response

  02/22/2023

  We have met with the customer and addressed their concerns to their satisfaction.  Please close this case.

  Customer response

  02/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle, a 2014 Nissan Versed Note in to have a heater control k*** replaced that was broken. I was there on 12/03/2022, and previously on 11/26/2022. They forgot to order the part on 11/26 and then when I took the vehicle in on 12/03, they replaced the part but the air was not coming out after I left. I took it back to them and they corrected the problem, but no warm air was coming out. I paid in total $942.94 for these repairs that were supposed to fix the problem, and the problem is still not resolved. This time of year, it is not safe for a vehicle to not have a working heater when windshield can get iced over overnight. I want Peoria Nissan to refund me the $942.94 that I paid for repairs that did not fix the problem, and I want them to fix the problem correctly this time.

  Business response

  12/19/2022

  We contacted the customer and set up a service appointment to take a look at the vehicle.  The first time he brought it in we replaced the heater control k*** because that is what he said needed to be done.  When he brought the car in on Saturday we offered to give him an estimate as to what is wrong.  Upon examining the car it was noticed that the heater box was damaged and probably was when he purchased it from ******** Marketplace.  He chose not to have the repairs done, please close this file. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩