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ComplaintsforThe Valley Patio Covers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company installed a full roof patio cover in January of 2024. In May of 2024 the roof blew off. The contractor was contacted and immediately came and removed the roof. Promised multiple times that he would reorder parts and repair the roof. The *** was contacted after the contractor never followed through. *** stated he did the minimum requirements to install the roof and that was all he had to do. I have had other patio companies come out to quote to repair and or replace what was done and they have all stated that they feel that minimum requirements were not met and it was very shoddy workmanship. I have contacted roc with this information but have yet to hear back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.