ComplaintsforGorilla Pool Service LLC
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contract started approximately 07NOV2023 to re pebbletec my pool Pool was completed but they cut surrounding turf and just left it looking very unprofessional. I have notified gorilla pools multiple times to come make a plan to fix it. 2 employees came over and tried to convince me it was correct. They said ***** would call me that day and he did not. Ive been told 4 times ***** will come by on specific days to which I took off work to be there and he hasnt shown once. My pool has sat for over 4 weeks without any contact with company. They emailed me the remainder of the bill and said hurry up and pay it knowing the job was unfinished.Business response
02/01/2024
This situation will be resolved 100% in less than 7 days to full completion.
We are putting turf level with the bond beam coping. Which is not in the contract to do.signed,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.