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ComplaintsforHeyer Pool Service
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
****, owner of Heyer Pool Service, LLC ************** replaced and installed what we thought was a NEW Pentair Superflo 1.5 VS Pump on May 5, 2022. He charged us $2,000. Instead of installing himself, he had a friend (****** ************** ) pick the pump up, and install it. When friend, ****** first arrived, he pulled the pump out of the bed of his truck. I noticed that the pump was not in a box and I also noticed some purple marks on it. **** said it was probably from rolling around in truck or something. He was not sure why there were marks and he could not tell me why it was not in a box. The pump is installed. I pay ****. There is no receipt, manual, or warranty for me. ****** said he is doing his friend a favor and that **** would get that information to me. I text **** to let him know that ****** installed the pump and ask him for all the information and he assures me he will get me the information. BTW, when I first spoke to ****, he told me the Pentair pump had a 3 year warranty on it, but when I called him after it was installed, he said he made a mistake and said that it was only 2 years. He also said that he takes care of all warranty information and calls the **************** Days later, we are experiencing pump problems and the problems continue. I try to call Pentair to see about the warranty because I have no information. They ask for the serial number on the pump and there is not a serial number. They cant help. In an text e change with ****, he says something like serial numbers fall off all the time. I reach out to friend ******, and he calls ******* (he knows a guy) and I receive an email w a 1 yr warranty. We have had Leslies pool service recently service on 12/21/22 and 1/5/23. Tech ****** is suspicious and says there is a wire that is loose and cant permanently b fixed. Suggests calling warranty pentair. I call. They can not apply warranty w no serial number. They suggest *********************** and here I am, looking for help. ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.